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Mike Raker

๐Ÿ‘ค Speaker
441 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

Or you end up with the same innovation being done different ways in three parts of the organization. Right.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

So you're getting maybe you might be innovating, but you're doing it really inefficiently where, hey, where could I have taken some savings in human capital resources and money and apply that and done two or three different things with that same amount rather than doing the same thing three times?

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

So you're getting maybe you might be innovating, but you're doing it really inefficiently where, hey, where could I have taken some savings in human capital resources and money and apply that and done two or three different things with that same amount rather than doing the same thing three times?

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

So you're getting maybe you might be innovating, but you're doing it really inefficiently where, hey, where could I have taken some savings in human capital resources and money and apply that and done two or three different things with that same amount rather than doing the same thing three times?

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

So your clients with Maximus, I'd love to hear just a little bit, if you could give us a brief overview of the types of organizations that you work with and some of the challenges you commonly face, and then we'll dive in a little bit more into your approaches.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

So your clients with Maximus, I'd love to hear just a little bit, if you could give us a brief overview of the types of organizations that you work with and some of the challenges you commonly face, and then we'll dive in a little bit more into your approaches.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

So your clients with Maximus, I'd love to hear just a little bit, if you could give us a brief overview of the types of organizations that you work with and some of the challenges you commonly face, and then we'll dive in a little bit more into your approaches.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

One of the great things about Maximus is we help governments better deliver citizen services, right? So I think most people, particularly in the U.S. and in other countries, have probably engaged with the Maximus system but may not know it. We help the government deliver the services and help the government serve their citizens better, which is the role of government.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

One of the great things about Maximus is we help governments better deliver citizen services, right? So I think most people, particularly in the U.S. and in other countries, have probably engaged with the Maximus system but may not know it. We help the government deliver the services and help the government serve their citizens better, which is the role of government.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

One of the great things about Maximus is we help governments better deliver citizen services, right? So I think most people, particularly in the U.S. and in other countries, have probably engaged with the Maximus system but may not know it. We help the government deliver the services and help the government serve their citizens better, which is the role of government.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

Examples of that, we do a lot of business in the state and local market in things like Medicaid eligibility and enrollment in those types of programs to make sure that people are getting access to to the services that they're deserved by the government. At the federal level, we support a range of customers from the VA to the IRS to the SEC to Department of Energy and beyond.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

Examples of that, we do a lot of business in the state and local market in things like Medicaid eligibility and enrollment in those types of programs to make sure that people are getting access to to the services that they're deserved by the government. At the federal level, we support a range of customers from the VA to the IRS to the SEC to Department of Energy and beyond.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

Examples of that, we do a lot of business in the state and local market in things like Medicaid eligibility and enrollment in those types of programs to make sure that people are getting access to to the services that they're deserved by the government. At the federal level, we support a range of customers from the VA to the IRS to the SEC to Department of Energy and beyond.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

But again, the one truism across all of those, whether it be for health or other services, is how do we make sure that the services that the government are delivering are efficient and effective in serving serving customers as well as in DoD and other places. But that's where I really get excited because what a better way to impact the country than to better allow the government to do their job.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

But again, the one truism across all of those, whether it be for health or other services, is how do we make sure that the services that the government are delivering are efficient and effective in serving serving customers as well as in DoD and other places. But that's where I really get excited because what a better way to impact the country than to better allow the government to do their job.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

But again, the one truism across all of those, whether it be for health or other services, is how do we make sure that the services that the government are delivering are efficient and effective in serving serving customers as well as in DoD and other places. But that's where I really get excited because what a better way to impact the country than to better allow the government to do their job.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

And we do the same thing in particularly in the UK and in Canada.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

And we do the same thing in particularly in the UK and in Canada.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

And we do the same thing in particularly in the UK and in Canada.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

Wow. I mean, I think it's safe to say that your client's customer size is probably greater than pretty much any other organization. Or there are a few other organizations that have that level of just numbers that they are servicing and volume that they are servicing. And so in doing a little bit of research about Maximus, I noticed that you emphasize total experience management.