Mike Raker

Almost every single one of our customer has some element of AI or the like within it. And some of the public stats, right, it's watching things like CSAT scores, you know, go up and up and up, right? And we publicly report a lot of those things, even in, you know, trying times.

Almost every single one of our customer has some element of AI or the like within it. And some of the public stats, right, it's watching things like CSAT scores, you know, go up and up and up, right? And we publicly report a lot of those things, even in, you know, trying times.

And, you know, we had a recent incident on one of our contracts where because of the way we use AI and in our workforce management and other applications of it, the hurricanes and the And the Carolinas interrupted a couple of our locations. But the mission still goes on.

And, you know, we had a recent incident on one of our contracts where because of the way we use AI and in our workforce management and other applications of it, the hurricanes and the And the Carolinas interrupted a couple of our locations. But the mission still goes on.

And, you know, we had a recent incident on one of our contracts where because of the way we use AI and in our workforce management and other applications of it, the hurricanes and the And the Carolinas interrupted a couple of our locations. But the mission still goes on.

So we were able to seamlessly still handle all the call volumes and contacts that we were obligated to still keep our CSAT scores where they were, even though we had a massive amount of people displaced by natural weather events that we couldn't have forecasted them.

So we were able to seamlessly still handle all the call volumes and contacts that we were obligated to still keep our CSAT scores where they were, even though we had a massive amount of people displaced by natural weather events that we couldn't have forecasted them.

So we were able to seamlessly still handle all the call volumes and contacts that we were obligated to still keep our CSAT scores where they were, even though we had a massive amount of people displaced by natural weather events that we couldn't have forecasted them.

And then and then the moral and ethical responsibility for us to make sure that we can also, you know, outside of the contract environment, how do we make sure we take care of those employees that are affected by something that wasn't caused by them? That's just that's just one example of it. And we've got hundreds and hundreds of RPAs in existence.

And then and then the moral and ethical responsibility for us to make sure that we can also, you know, outside of the contract environment, how do we make sure we take care of those employees that are affected by something that wasn't caused by them? That's just that's just one example of it. And we've got hundreds and hundreds of RPAs in existence.

And then and then the moral and ethical responsibility for us to make sure that we can also, you know, outside of the contract environment, how do we make sure we take care of those employees that are affected by something that wasn't caused by them? That's just that's just one example of it. And we've got hundreds and hundreds of RPAs in existence.

We have massive amounts of intelligent document processing across organizations. Our contracts can't get into the actual details of that, but in citizen services, you have a lot of our contracts where people are asking for enrolling, asking for eligibility in systems, and they've got to verify a bunch of documents or this or that or the other, both inbound and outbound, right?

We have massive amounts of intelligent document processing across organizations. Our contracts can't get into the actual details of that, but in citizen services, you have a lot of our contracts where people are asking for enrolling, asking for eligibility in systems, and they've got to verify a bunch of documents or this or that or the other, both inbound and outbound, right?

We have massive amounts of intelligent document processing across organizations. Our contracts can't get into the actual details of that, but in citizen services, you have a lot of our contracts where people are asking for enrolling, asking for eligibility in systems, and they've got to verify a bunch of documents or this or that or the other, both inbound and outbound, right?

We need to send mailers out and contact people via snail mail. We've built massive intelligent document processing systems that are really modular that can go all the way from applications in health to applications in civilian services and beyond that process an absolutely otherworldly amount of pages of documents every single day.

We need to send mailers out and contact people via snail mail. We've built massive intelligent document processing systems that are really modular that can go all the way from applications in health to applications in civilian services and beyond that process an absolutely otherworldly amount of pages of documents every single day.

We need to send mailers out and contact people via snail mail. We've built massive intelligent document processing systems that are really modular that can go all the way from applications in health to applications in civilian services and beyond that process an absolutely otherworldly amount of pages of documents every single day.

And anybody else that wants to know the details, you'll have to come talk to me about it, but it's really mind-blowing.

And anybody else that wants to know the details, you'll have to come talk to me about it, but it's really mind-blowing.

And anybody else that wants to know the details, you'll have to come talk to me about it, but it's really mind-blowing.