Mike Raker

AI in the form that it is in today hasn't really been a part of our lives or the average person's lives that long, but I just think about what you're saying in document processing. And how we would do that manually not that long ago. And it's like, wow, we're never going back. We can't go back to that.

AI in the form that it is in today hasn't really been a part of our lives or the average person's lives that long, but I just think about what you're saying in document processing. And how we would do that manually not that long ago. And it's like, wow, we're never going back. We can't go back to that.

AI in the form that it is in today hasn't really been a part of our lives or the average person's lives that long, but I just think about what you're saying in document processing. And how we would do that manually not that long ago. And it's like, wow, we're never going back. We can't go back to that.

I'm curious to know your thoughts or any advice that you would give to leaders who are looking to implement more AI and machine learning into their customer experience strategy. Are there any common mistakes or things that people should be aware of and look out for as they embark on those projects?

I'm curious to know your thoughts or any advice that you would give to leaders who are looking to implement more AI and machine learning into their customer experience strategy. Are there any common mistakes or things that people should be aware of and look out for as they embark on those projects?

I'm curious to know your thoughts or any advice that you would give to leaders who are looking to implement more AI and machine learning into their customer experience strategy. Are there any common mistakes or things that people should be aware of and look out for as they embark on those projects?

I think it goes back to the comment you made earlier, right? Which is, you know, they figure out what the technology is first, not what the question is, right? And I think that's the biggest mistake is, you know, when you're going into it, truly understand what the problem is that you're going to solve and then look at the application of the technology.

I think it goes back to the comment you made earlier, right? Which is, you know, they figure out what the technology is first, not what the question is, right? And I think that's the biggest mistake is, you know, when you're going into it, truly understand what the problem is that you're going to solve and then look at the application of the technology.

I think it goes back to the comment you made earlier, right? Which is, you know, they figure out what the technology is first, not what the question is, right? And I think that's the biggest mistake is, you know, when you're going into it, truly understand what the problem is that you're going to solve and then look at the application of the technology.

There's phenomenal technology companies in the world, but when it gets into government services, just because it works someplace else doesn't mean it's going to work in this country. in this particular customer. And I think that's often overlooked. Like you have to keep your eyes and ears open and really understand what is the nuance of this problem? Don't don't say I've got a hammer.

There's phenomenal technology companies in the world, but when it gets into government services, just because it works someplace else doesn't mean it's going to work in this country. in this particular customer. And I think that's often overlooked. Like you have to keep your eyes and ears open and really understand what is the nuance of this problem? Don't don't say I've got a hammer.

There's phenomenal technology companies in the world, but when it gets into government services, just because it works someplace else doesn't mean it's going to work in this country. in this particular customer. And I think that's often overlooked. Like you have to keep your eyes and ears open and really understand what is the nuance of this problem? Don't don't say I've got a hammer.

I'm pretty sure I can make you look like a nail and really ask what the question is and do that system level thinking in that consultative level thinking up front to make sure we really know what good looks like. Right. Otherwise, technology is just technology.

I'm pretty sure I can make you look like a nail and really ask what the question is and do that system level thinking in that consultative level thinking up front to make sure we really know what good looks like. Right. Otherwise, technology is just technology.

I'm pretty sure I can make you look like a nail and really ask what the question is and do that system level thinking in that consultative level thinking up front to make sure we really know what good looks like. Right. Otherwise, technology is just technology.

What about for companies? I'm just thinking about your clients, customers, which are people of all walks of life, of all age groups. And I think it's something I think about a lot is like, how do we make sure we're including all the customers in this? Because as we become more and more technologically advanced, we tend to lose some people in the process.

What about for companies? I'm just thinking about your clients, customers, which are people of all walks of life, of all age groups. And I think it's something I think about a lot is like, how do we make sure we're including all the customers in this? Because as we become more and more technologically advanced, we tend to lose some people in the process.

What about for companies? I'm just thinking about your clients, customers, which are people of all walks of life, of all age groups. And I think it's something I think about a lot is like, how do we make sure we're including all the customers in this? Because as we become more and more technologically advanced, we tend to lose some people in the process.

And I mean, I think of my parents who are like, what the heck is happening? And how do you really build for everyone?

And I mean, I think of my parents who are like, what the heck is happening? And how do you really build for everyone?