Mike Raker

So whether it's the citizenry or our call representatives that are picking up the phone, both for how do we make their environment better, but have that ear that the data and the AI is not going to pick up, right? We can't get too reliant on that, that the human touch is still the human touch.

And giving form, almost back to the top of our conversation, part of the innovation ecosystem is making sure that

And giving form, almost back to the top of our conversation, part of the innovation ecosystem is making sure that

And giving form, almost back to the top of our conversation, part of the innovation ecosystem is making sure that

You have the means for people to provide that feedback, but also the culture to be able to say, hey, I know you want to do fill in the blank and you want to do this AI and we've done this and this and this and this, but what you're not seeing in the numbers is they need to have a voice and they need to be able to speak up and we need to listen, right?

You have the means for people to provide that feedback, but also the culture to be able to say, hey, I know you want to do fill in the blank and you want to do this AI and we've done this and this and this and this, but what you're not seeing in the numbers is they need to have a voice and they need to be able to speak up and we need to listen, right?

You have the means for people to provide that feedback, but also the culture to be able to say, hey, I know you want to do fill in the blank and you want to do this AI and we've done this and this and this and this, but what you're not seeing in the numbers is they need to have a voice and they need to be able to speak up and we need to listen, right?

Because technology doesn't work without people.

Because technology doesn't work without people.

Because technology doesn't work without people.

Yep, completely. I could not agree more. So looking ahead... technology is advancing faster than ever before. What are some of the trends or technologies that you see coming into play that are exciting you today?

Yep, completely. I could not agree more. So looking ahead... technology is advancing faster than ever before. What are some of the trends or technologies that you see coming into play that are exciting you today?

Yep, completely. I could not agree more. So looking ahead... technology is advancing faster than ever before. What are some of the trends or technologies that you see coming into play that are exciting you today?

This is something that I continuously think about. And in my career, the pace at which this is happening is faster and faster and faster. And I think anybody that says that 10 years ago they could have predicted where AI is today deserves a prize or they really need to be looked at as like, I don't know about that. But and I'm one of them. Right.

This is something that I continuously think about. And in my career, the pace at which this is happening is faster and faster and faster. And I think anybody that says that 10 years ago they could have predicted where AI is today deserves a prize or they really need to be looked at as like, I don't know about that. But and I'm one of them. Right.

This is something that I continuously think about. And in my career, the pace at which this is happening is faster and faster and faster. And I think anybody that says that 10 years ago they could have predicted where AI is today deserves a prize or they really need to be looked at as like, I don't know about that. But and I'm one of them. Right.

I, you know, you know, I think we've all missed it at some level on this one. But it's about, again, if you keep your ears open, it's OK if you miss. Right. Because you're listening. But more to the question, I think things like agentic AI are certainly on our minds, right? It's another step in the transformation journey.

I, you know, you know, I think we've all missed it at some level on this one. But it's about, again, if you keep your ears open, it's OK if you miss. Right. Because you're listening. But more to the question, I think things like agentic AI are certainly on our minds, right? It's another step in the transformation journey.

I, you know, you know, I think we've all missed it at some level on this one. But it's about, again, if you keep your ears open, it's OK if you miss. Right. Because you're listening. But more to the question, I think things like agentic AI are certainly on our minds, right? It's another step in the transformation journey.

As AI continues to mature and provide more capabilities, it broadens the spectrum of where they go. So I think that's kind of here and now. It's not really five years out. We're in the front end of that basket. I also think about how AI comes into our CX solutions, not just out.