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Mike Raker

๐Ÿ‘ค Speaker
441 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

So I have confidence in the people in the system, I think, to back up the policy because none of us could write a perfect policy, right?

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

Yeah, well, we just don't know what's in front of us. I mean, like you said, this has been moving faster than any technology we've ever seen. And there's no way we get it 100% right. And there's a lot of work being done to make sure we're mitigating risk. And I think the speed piece is the part that is so scary for most people of like, whoa, we can't keep up. And so, yeah, I mean, time will tell.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

Yeah, well, we just don't know what's in front of us. I mean, like you said, this has been moving faster than any technology we've ever seen. And there's no way we get it 100% right. And there's a lot of work being done to make sure we're mitigating risk. And I think the speed piece is the part that is so scary for most people of like, whoa, we can't keep up. And so, yeah, I mean, time will tell.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

Yeah, well, we just don't know what's in front of us. I mean, like you said, this has been moving faster than any technology we've ever seen. And there's no way we get it 100% right. And there's a lot of work being done to make sure we're mitigating risk. And I think the speed piece is the part that is so scary for most people of like, whoa, we can't keep up. And so, yeah, I mean, time will tell.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

Yeah.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

Yeah.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

Yeah.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

where where things land but yeah if there was a perfect policy environment that existed today right it would be out of date tomorrow right i mean that's just that's just the nature of it right you've got to rely on human beings to be interpretive and understanding and be the professionals that they are in their in their discipline to say hey this is the right decision and this isn't covered by policy but i have to interpret it and this is what's right in the situation so i've

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

where where things land but yeah if there was a perfect policy environment that existed today right it would be out of date tomorrow right i mean that's just that's just the nature of it right you've got to rely on human beings to be interpretive and understanding and be the professionals that they are in their in their discipline to say hey this is the right decision and this isn't covered by policy but i have to interpret it and this is what's right in the situation so i've

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

where where things land but yeah if there was a perfect policy environment that existed today right it would be out of date tomorrow right i mean that's just that's just the nature of it right you've got to rely on human beings to be interpretive and understanding and be the professionals that they are in their in their discipline to say hey this is the right decision and this isn't covered by policy but i have to interpret it and this is what's right in the situation so i've

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

And we have to rely on the checks and balances in the system to keep that active. And it goes back to the top, you know, kind of what I said, like that includes contractors, right? That includes the industrial base that has to be willing to sign up, not just to a contract, but to the outcomes of the contract. So if AI goes off the rails or there's a cyber breach or this, that, and the other.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

And we have to rely on the checks and balances in the system to keep that active. And it goes back to the top, you know, kind of what I said, like that includes contractors, right? That includes the industrial base that has to be willing to sign up, not just to a contract, but to the outcomes of the contract. So if AI goes off the rails or there's a cyber breach or this, that, and the other.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

And we have to rely on the checks and balances in the system to keep that active. And it goes back to the top, you know, kind of what I said, like that includes contractors, right? That includes the industrial base that has to be willing to sign up, not just to a contract, but to the outcomes of the contract. So if AI goes off the rails or there's a cyber breach or this, that, and the other.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

We should be responsible for that, right? It's the only way to have mutually aligned incentives and have skin in the game to make sure that everybody's acting on best behalf of most people.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

We should be responsible for that, right? It's the only way to have mutually aligned incentives and have skin in the game to make sure that everybody's acting on best behalf of most people.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

We should be responsible for that, right? It's the only way to have mutually aligned incentives and have skin in the game to make sure that everybody's acting on best behalf of most people.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

Well, I really appreciate that insight and that acknowledgement of the need of responsibility, the need for responsibility in a position like yours. I will sleep a little easier tonight after talking to you. So, Mike, we are going to wrap up our conversation here and we always ask our guests two questions.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

Well, I really appreciate that insight and that acknowledgement of the need of responsibility, the need for responsibility in a position like yours. I will sleep a little easier tonight after talking to you. So, Mike, we are going to wrap up our conversation here and we always ask our guests two questions.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

Well, I really appreciate that insight and that acknowledgement of the need of responsibility, the need for responsibility in a position like yours. I will sleep a little easier tonight after talking to you. So, Mike, we are going to wrap up our conversation here and we always ask our guests two questions.

Experts of Experience
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

The first is I would love to hear about a recent experience that you had with a brand or a company or a service that left you impressed. Tell us about that experience and why it was amazing.