Mike Raker

The first is I would love to hear about a recent experience that you had with a brand or a company or a service that left you impressed. Tell us about that experience and why it was amazing.

The first is I would love to hear about a recent experience that you had with a brand or a company or a service that left you impressed. Tell us about that experience and why it was amazing.

The one that comes to mind was over the holidays. And we were out of the country flying home and there were maintenance delays and delays and delays on the airline. And the flight finally went, but it went very, very quickly, so much so that you couldn't call customer health representative and say like, hey, I think I'm going to miss my connection. you know, all those sorts of things.

The one that comes to mind was over the holidays. And we were out of the country flying home and there were maintenance delays and delays and delays on the airline. And the flight finally went, but it went very, very quickly, so much so that you couldn't call customer health representative and say like, hey, I think I'm going to miss my connection. you know, all those sorts of things.

The one that comes to mind was over the holidays. And we were out of the country flying home and there were maintenance delays and delays and delays on the airline. And the flight finally went, but it went very, very quickly, so much so that you couldn't call customer health representative and say like, hey, I think I'm going to miss my connection. you know, all those sorts of things.

So you had to go get on a flight. No worries.

So you had to go get on a flight. No worries.

So you had to go get on a flight. No worries.

Yeah.

Yeah.

Yeah.

And you're international. So, you know, the Wi-Fi and stuff like that tends to be a little bit more intermittent. But the airline, it was United Airlines in this case, who I've flown a lot for. So they're friendly to me and I think vice versa. But, you know, their customer representatives and being able to actually make my flight changes and get my updates in flight via text,

And you're international. So, you know, the Wi-Fi and stuff like that tends to be a little bit more intermittent. But the airline, it was United Airlines in this case, who I've flown a lot for. So they're friendly to me and I think vice versa. But, you know, their customer representatives and being able to actually make my flight changes and get my updates in flight via text,

And you're international. So, you know, the Wi-Fi and stuff like that tends to be a little bit more intermittent. But the airline, it was United Airlines in this case, who I've flown a lot for. So they're friendly to me and I think vice versa. But, you know, their customer representatives and being able to actually make my flight changes and get my updates in flight via text,

with my phone over their, you know, message contract, whatever it is, you know, in the middle of the night, you know, flying over the, you know, over the Gulf was, it was seamless, right? It took a couple of minutes. The agent was there, right? The internet was kind of coming in and out. And I already knew what our flights were booked and we were, we could then go to sleep, right?

with my phone over their, you know, message contract, whatever it is, you know, in the middle of the night, you know, flying over the, you know, over the Gulf was, it was seamless, right? It took a couple of minutes. The agent was there, right? The internet was kind of coming in and out. And I already knew what our flights were booked and we were, we could then go to sleep, right?

with my phone over their, you know, message contract, whatever it is, you know, in the middle of the night, you know, flying over the, you know, over the Gulf was, it was seamless, right? It took a couple of minutes. The agent was there, right? The internet was kind of coming in and out. And I already knew what our flights were booked and we were, we could then go to sleep, right?

Because it was an overnight flight. So I was really impressed at, you know, the modality, the speed and the directness of being able to do that. It struck me as really, really awesome. So kudos to them.

Because it was an overnight flight. So I was really impressed at, you know, the modality, the speed and the directness of being able to do that. It struck me as really, really awesome. So kudos to them.

Because it was an overnight flight. So I was really impressed at, you know, the modality, the speed and the directness of being able to do that. It struck me as really, really awesome. So kudos to them.