Mike Raker

That's great. And you got the outcome you were looking for, which is the goal, right?

That's great. And you got the outcome you were looking for, which is the goal, right?

That's great. And you got the outcome you were looking for, which is the goal, right?

That's right. And I could get a little bit of sleep on the red eye, right? So I'm like, okay, I don't have to worry about that. I can get a little sleep eye.

That's right. And I could get a little bit of sleep on the red eye, right? So I'm like, okay, I don't have to worry about that. I can get a little sleep eye.

That's right. And I could get a little bit of sleep on the red eye, right? So I'm like, okay, I don't have to worry about that. I can get a little sleep eye.

That's awesome. And so my last question for you is, what is one piece of advice that every customer experience leader should hear?

That's awesome. And so my last question for you is, what is one piece of advice that every customer experience leader should hear?

That's awesome. And so my last question for you is, what is one piece of advice that every customer experience leader should hear?

Keep your eyes and ears open. Things change quickly. I like to think that I'm good at what I do and my team's really good at what we do, but things change really, really, really, really quickly. And if you, we always talk about, you know, you have to have a strategy, but strategy needs to evolve. And that exists all the way from a corporate level down to an individual customer that might have

Keep your eyes and ears open. Things change quickly. I like to think that I'm good at what I do and my team's really good at what we do, but things change really, really, really, really quickly. And if you, we always talk about, you know, you have to have a strategy, but strategy needs to evolve. And that exists all the way from a corporate level down to an individual customer that might have

Keep your eyes and ears open. Things change quickly. I like to think that I'm good at what I do and my team's really good at what we do, but things change really, really, really, really quickly. And if you, we always talk about, you know, you have to have a strategy, but strategy needs to evolve. And that exists all the way from a corporate level down to an individual customer that might have

unique challenges due to hurricanes or policy changes or whatever it is. Keep your eyes and ears open and do that continuously because don't fall in love with your technology. Don't fall in love with your strategy. Fall in love with how you listen. Fall in love with how you watch. Fall in love with really getting an understanding of customers' problems because if you're rooted in those

unique challenges due to hurricanes or policy changes or whatever it is. Keep your eyes and ears open and do that continuously because don't fall in love with your technology. Don't fall in love with your strategy. Fall in love with how you listen. Fall in love with how you watch. Fall in love with really getting an understanding of customers' problems because if you're rooted in those

unique challenges due to hurricanes or policy changes or whatever it is. Keep your eyes and ears open and do that continuously because don't fall in love with your technology. Don't fall in love with your strategy. Fall in love with how you listen. Fall in love with how you watch. Fall in love with really getting an understanding of customers' problems because if you're rooted in those

in those things, you are far more likely to deliver better outcomes for citizens, better technology and better solutions. And that's what I think we get lost in the world, right? We get caught up in social media and what's going on in the world, but listen, like really, truly listen to what's going on.

in those things, you are far more likely to deliver better outcomes for citizens, better technology and better solutions. And that's what I think we get lost in the world, right? We get caught up in social media and what's going on in the world, but listen, like really, truly listen to what's going on.

in those things, you are far more likely to deliver better outcomes for citizens, better technology and better solutions. And that's what I think we get lost in the world, right? We get caught up in social media and what's going on in the world, but listen, like really, truly listen to what's going on.

That is the name of the game when it comes to CX. I could not agree more. Well, Mike, thank you so much for coming on the show. It's been an absolute pleasure to have you. And I'm sure we'll keep in touch and talk soon.

That is the name of the game when it comes to CX. I could not agree more. Well, Mike, thank you so much for coming on the show. It's been an absolute pleasure to have you. And I'm sure we'll keep in touch and talk soon.