Mohamed Younis

So no one, no one, and I say that with a lot of confidence, no one can beat us on customer support.

So as much as a soft replay, one thing where we just, you know, we are better than anyone else out there is, you know, how great our customer support is versus anyone else out there.

That's one.

Then again, you know, when they were researching who's the most, you know, trusted player, most, you know, the player with a lot of great reviews.

And then again, you know, player with a bit of a, you know, who can help you run an event that is highly memorable.

We came out there at the top, right?

So we were the one who got a lot of that influx of new business.

We, in fact, had to turn away tons of business.

You know, this 30 million could have easily been 60 million have I been not caring about customer support.

In many cases, we let the customers just, you know, we have to apologize to them that, you know, the kind of support that we aim to provide.

Unfortunately, we feel that we may not be the right vendor exactly at that peak when we got tons of customers here.

Yeah, I think, see, within the events industry, what happens is that anytime a customer is coming to any vendor, including us, I think they know that they're going to work for weeks, if not months, for that one day.

That one day, that one day for a virtual event has to go just perfectly well.

And they would always go ahead and do their research.

So they want that social proof.

So they will see G2.

They will ask us, can you give us social proof?

They will ask us for references.

And then once they are done doing a virtual event with vFairs, they know how much those reviews have helped them.

So again, just by default, they go out there and post some of those reviews.