Mohammed Yunus

Can we help them achieve that end metric so that, you know, not only they just love that software, but they also see that the software helps them be successful in whatever they're trying to do.

We actually documented each one of those things.

And every time we work with any customer, we agree with what is their end goal of why they have signed up with the software.

And then throughout the relationship, they know from day one in every part of our relationship with them that we are going to request them for very transparent review at the end of the event.

So the very first call that we have with our customer is that,

Okay, you know, you have the software that you have signed up.

We would go out of, you know, out of the legal contract, you know, just contractual services that you have signed up for.

We'll make sure that we help you achieve those end goals.

And at the end of it, all we want is

is your transparent review in any of the social media channels.

So literally from day one, we request them that.

And again, it can go either way.

They might not like the software, they might not like the service, and that's totally fine.

But the moment you actually make yourself commit to that, you make the customer understand that how much we care about their review in the end,

Again, the stakes go high and everyone in the company worked towards getting that positive review.

We, leading up to the event, we track everything.

Not only we just track the product NPS, and again, our Slack channel is pretty much like how the CEO of Pandora was showing.

We track our product NPS every single second.

And every time we get even a neutral or a detractor, we go ahead and we follow aggressively on that.

But we also track it at an individual level.