Mohammed Yunus

So every employee of the company

they have this footer that says, rate my service.

And again, everything that gets documented over there, we track that.

We see how the customer is feeling about the customer support that they are getting from vFairs.

And at the end of the event, again, things become really easy.

The customer already knew from day one that once the event is over, we just want them to document how their experience was with vFairs.

Here's an email template that we use.

We almost always get like, again, you know, this email template has 90% response rate.

So hardly anyone would not go ahead and, you know, not reply to this email.

And again, it's less about this email template.

It's really about the expectations that were set with the customer from day one.

that we want you to go ahead and share your experience with vFairs out there, wherever you like, whether it's on LinkedIn or G2 or Captera, whatever your preferred platform is.

And as a result of that, even though our competition would have literally 100 times more money than what we have, we would consistently be ranked number one on most of these social media sites.

So again, whether it's on G2 or Captera, we'll be ranked number one for almost 12 quarters in a row now.

And again, we beat everyone else by a huge margin.

And again, primarily because from day one, we have been obsessed about customer support and our customers know that how much we care about their feedback once that particular event is over.

Most of these customers then go ahead and would also give us video testimonials.

Again, you know, we have a template for that as well that we use.

But, you know, with time, what we have seen is that even without us asking them for that, just because from day one, in the very first onboarding call, we would tell them that, you know what, okay, here are things that you're trying to achieve with vFairs.

And here's what we're going to request you on this particular day, once that event is done.