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Mohit Lad

๐Ÿ‘ค Speaker
191 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1572 How This CEO Plans to be IPO Ready in 2 Years

And we're headquartered in San Francisco, offices in Austin, London, New York, Japan as well.

SaaS Interviews with CEOs, Startups, Founders
1572 How This CEO Plans to be IPO Ready in 2 Years

And growing head of face, past face, including a recent office in Dublin.

SaaS Interviews with CEOs, Startups, Founders
1572 How This CEO Plans to be IPO Ready in 2 Years

Yeah, so on the sales team in general, and this is sometimes it's a little hard to

SaaS Interviews with CEOs, Startups, Founders
1572 How This CEO Plans to be IPO Ready in 2 Years

decouple a certain set of functions.

SaaS Interviews with CEOs, Startups, Founders
1572 How This CEO Plans to be IPO Ready in 2 Years

For example, we have a customer support function that engages a lot with customers, and they would be also helping sometimes in a POC if there's a certain element of integration working and so on.

SaaS Interviews with CEOs, Startups, Founders
1572 How This CEO Plans to be IPO Ready in 2 Years

But I would say the sales team at this point, if I combine everybody on the sales side, including SDRs and so on, would be

SaaS Interviews with CEOs, Startups, Founders
1572 How This CEO Plans to be IPO Ready in 2 Years

somewhere in the 70 to 100 range.

SaaS Interviews with CEOs, Startups, Founders
1572 How This CEO Plans to be IPO Ready in 2 Years

Yeah, so customer success means different things in different companies.

SaaS Interviews with CEOs, Startups, Founders
1572 How This CEO Plans to be IPO Ready in 2 Years

For us, customer success team is

SaaS Interviews with CEOs, Startups, Founders
1572 How This CEO Plans to be IPO Ready in 2 Years

It's actually more of a technical team that solve issues.

SaaS Interviews with CEOs, Startups, Founders
1572 How This CEO Plans to be IPO Ready in 2 Years

So they're not the team that's renewing customer accounts.

SaaS Interviews with CEOs, Startups, Founders
1572 How This CEO Plans to be IPO Ready in 2 Years

They actually engage with the customers to drive adoption to make sure that the customers really understand how to use, get the most out of the platform.

SaaS Interviews with CEOs, Startups, Founders
1572 How This CEO Plans to be IPO Ready in 2 Years

We actually accept

SaaS Interviews with CEOs, Startups, Founders
1572 How This CEO Plans to be IPO Ready in 2 Years

we built that looks into taking care of renewals.

SaaS Interviews with CEOs, Startups, Founders
1572 How This CEO Plans to be IPO Ready in 2 Years

And that also is responsible to make sure that they're quarterbacking any kind of coordination and so on.

SaaS Interviews with CEOs, Startups, Founders
1572 How This CEO Plans to be IPO Ready in 2 Years

And that team, you would incentivize them based on a renewals target, which is fairly standard on the SaaS side of the world.

SaaS Interviews with CEOs, Startups, Founders
1572 How This CEO Plans to be IPO Ready in 2 Years

No, so we don't pass off entirely because we work with enterprise customers and all our customers continue to grow.

SaaS Interviews with CEOs, Startups, Founders
1572 How This CEO Plans to be IPO Ready in 2 Years

So we need an ongoing relationship, but we would add a team to the team that would close the account.

SaaS Interviews with CEOs, Startups, Founders
1572 How This CEO Plans to be IPO Ready in 2 Years

But then we would have an account management team that would add on to it and they would be the quarterback for the relationship while the sales team will continue to engage.

SaaS Interviews with CEOs, Startups, Founders
1572 How This CEO Plans to be IPO Ready in 2 Years

And look, our sales team is not transactional where they will disengage if there is no deal.