Mohit Lad
๐ค SpeakerAppearances Over Time
Podcast Appearances
And we're headquartered in San Francisco, offices in Austin, London, New York, Japan as well.
And growing head of face, past face, including a recent office in Dublin.
Yeah, so on the sales team in general, and this is sometimes it's a little hard to
decouple a certain set of functions.
For example, we have a customer support function that engages a lot with customers, and they would be also helping sometimes in a POC if there's a certain element of integration working and so on.
But I would say the sales team at this point, if I combine everybody on the sales side, including SDRs and so on, would be
somewhere in the 70 to 100 range.
Yeah, so customer success means different things in different companies.
For us, customer success team is
It's actually more of a technical team that solve issues.
So they're not the team that's renewing customer accounts.
They actually engage with the customers to drive adoption to make sure that the customers really understand how to use, get the most out of the platform.
We actually accept
we built that looks into taking care of renewals.
And that also is responsible to make sure that they're quarterbacking any kind of coordination and so on.
And that team, you would incentivize them based on a renewals target, which is fairly standard on the SaaS side of the world.
No, so we don't pass off entirely because we work with enterprise customers and all our customers continue to grow.
So we need an ongoing relationship, but we would add a team to the team that would close the account.
But then we would have an account management team that would add on to it and they would be the quarterback for the relationship while the sales team will continue to engage.
And look, our sales team is not transactional where they will disengage if there is no deal.