Menu
Sign In Search Podcasts Charts People & Topics Add Podcast API Blog Pricing

Myles Anderson

๐Ÿ‘ค Speaker
118 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1235 How He's Hit 2% Gross Logo Churn in SMB SEO Tech Space

Yeah, so Bright Local is a SMB SaaS platform.

SaaS Interviews with CEOs, Startups, Founders
1235 How He's Hit 2% Gross Logo Churn in SMB SEO Tech Space

We help digital marketers and local businesses essentially understand how they're performing online and how they can improve their visibility so they can win customers.

SaaS Interviews with CEOs, Startups, Founders
1235 How He's Hit 2% Gross Logo Churn in SMB SEO Tech Space

The thing that is

SaaS Interviews with CEOs, Startups, Founders
1235 How He's Hit 2% Gross Logo Churn in SMB SEO Tech Space

We operate in a niche.

SaaS Interviews with CEOs, Startups, Founders
1235 How He's Hit 2% Gross Logo Churn in SMB SEO Tech Space

That is essentially in physical space.

SaaS Interviews with CEOs, Startups, Founders
1235 How He's Hit 2% Gross Logo Churn in SMB SEO Tech Space

We operate a lot in terms of businesses that want to have physical interactions with customers.

SaaS Interviews with CEOs, Startups, Founders
1235 How He's Hit 2% Gross Logo Churn in SMB SEO Tech Space

People will give them a call, they might walk into the door, or they will have some physical relationship with their customers, as opposed to, let's say, a credit card company like American Express, where their customer relationship is essentially pretty virtual.

SaaS Interviews with CEOs, Startups, Founders
1235 How He's Hit 2% Gross Logo Churn in SMB SEO Tech Space

So typical businesses that our customers would work with are solicitors, plumbers, builders, accountants.

SaaS Interviews with CEOs, Startups, Founders
1235 How He's Hit 2% Gross Logo Churn in SMB SEO Tech Space

You know, that's not necessarily small businesses, you know, kind of single sort of location, local businesses.

SaaS Interviews with CEOs, Startups, Founders
1235 How He's Hit 2% Gross Logo Churn in SMB SEO Tech Space

It could be large sort of, you know, kind of enterprise-scale businesses like Home Depot, for example, that will only be an enterprise-scale business, but with 2,000 local kind of locations where they interact with their kind of customers kind of walking through the door.

SaaS Interviews with CEOs, Startups, Founders
1235 How He's Hit 2% Gross Logo Churn in SMB SEO Tech Space

So our platform is primarily used by marketeers, either working for themselves, working in agencies or working in-house at multi-location businesses.

SaaS Interviews with CEOs, Startups, Founders
1235 How He's Hit 2% Gross Logo Churn in SMB SEO Tech Space

And we provide them with kind of data analytics and insight where they know how they can essentially drive more physical customer interactions.

SaaS Interviews with CEOs, Startups, Founders
1235 How He's Hit 2% Gross Logo Churn in SMB SEO Tech Space

I mean, we're an SMB platform primarily, although we do scale up to kind of enterprise.

SaaS Interviews with CEOs, Startups, Founders
1235 How He's Hit 2% Gross Logo Churn in SMB SEO Tech Space

So we've kind of got customers that kind of loosely fall into kind of two brackets.

SaaS Interviews with CEOs, Startups, Founders
1235 How He's Hit 2% Gross Logo Churn in SMB SEO Tech Space

We've got customers who can sign up to self-serve and use our standard plans.

SaaS Interviews with CEOs, Startups, Founders
1235 How He's Hit 2% Gross Logo Churn in SMB SEO Tech Space

And then we have these kind of enterprise customers who we negotiate particular deals based on what their particular need is.

SaaS Interviews with CEOs, Startups, Founders
1235 How He's Hit 2% Gross Logo Churn in SMB SEO Tech Space

We've got around 3,500 kind of active kind of subscription-based customers at the moment.

SaaS Interviews with CEOs, Startups, Founders
1235 How He's Hit 2% Gross Logo Churn in SMB SEO Tech Space

Probably the kind of average sort of monthly, you know, kind of RP per customer is around $100.

SaaS Interviews with CEOs, Startups, Founders
1235 How He's Hit 2% Gross Logo Churn in SMB SEO Tech Space

Last month we did $550,000 because we also have a service component to our business as well.

SaaS Interviews with CEOs, Startups, Founders
1235 How He's Hit 2% Gross Logo Churn in SMB SEO Tech Space

No, we have, so about 65% of our revenue is SaaS, 35% is service-based.

โ† Previous Page 1 of 6 Next โ†’