Nancy Hsu

Tim, thanks so much for having me.

We are seeing with the evolving situation right now at the FAA through our own agent platform, AgentForce, that it's really important for companies to have agentic solutions in order to serve their customers during this very critical time where we're seeing a surge in the system.

As an example, at AgentForce right now, we work closely with Heathrow.

Heathrow has more than 80 million customers

passengers that walk through their airports every single year.

And at Heathrow, you know, those passengers are walking at 4 a.m.

in the morning.

It could be at noon where they're looking for lost luggage.

Regardless of the time and day, you know, we have an agent with them called Haley that's helping Heathrow passengers right now on the ground using AI agents to address their customer queries really

using that ability for AI agents to surge capacity for these companies to build more resilient solutions.

And this is critical right now with the FAA situation that's breaking, enabling our customers and all the companies that are using AI agents to flex to a limited capacity and really better serve those travelers that are on the road today.

What I can share, Tim, is that we have a brand new initiative, Mission Force, where we're working with national security as well as the U.S.

government, as well as allied governments to best support them using technology and bringing the most modern solutions, including our AI, to help support national security today.

You know, Tim, we are very excited about the vision of enabling our customers to be successful using AgentForce, our AI agent platform, deploying agents in the travel industry, for example, with customers like Enjin, Heathrow, Singapore Airlines, Finnair.

For us, it's really about enabling those companies to work in a way where their employees, their humans, and AI are partnering closely together to enable that to happen.

I'll give you a very concrete example.

Singapore Airlines works closely with Agent Force today.

With Singapore Airlines, we have over 3.5 million AI workflows that are being run today.

And those workflows are not actually directly with their customers, but actually servicing the humans on the Singapore Airlines team, working closely with them in cases such as

when their service representative is helping a customer with a critical issue on the ground, our AI workflows are actually summarizing those cases so that those companies and those reps can now better service their customers in real time.