Nancy Hsu

We think that the future is very much AI agents and humans working closely together.

AI is a critical part of building a resilient business.

And I think we're seeing this right now with this FAA situation.

And it's not just the FAA, right?

Right now, we're seeing volatility in every market.

And this is not news to us.

But what's really exciting, I think, is that AI agents are actually helping companies become more resilient in these volatile markets, not only in travel with the companies that I listed earlier, but also we have companies like 1-800-ACCOUNTANT

They see massive surges during peak tax season and the types of queries their customers are coming with help for.

And we're able to, in the case of 1-800-ACCOUNTANT, help them address more than 90% of those cases autonomously, end-to-end, really serving their customers and ensuring that when you do have surges in the system like that or these Black Swan events, AI agents can help these customers be resilient and help them better serve their own customers.

Tim, we have customers that we work closely with like Enjin.

Enjin is one of the leading platforms right now that is helping do travel management for companies.

So it's across not just airlines, travel, flight bookings, but also those hotel bookings and those car rentals that are being impacted as a result downstream.

With a company like Enjin, they're handling a large volume of customer queries here in the US today.

And in those situations, we're today helping them increase or decrease their average handling time by more than 15%.

And over 30% of those complex bookings that are happening end-to-end, as well as those case resolutions for their customers, are being done autonomously.

using agent force agents and the impact of that tim is really helping a company like engine surge their capacity in this critical period so that they're able to flex up and down depending on what their customers are needing and right now of course the flex is going up

Yeah, investors want to hear any updates related to Paramount's multiple bids to acquire Warner Brothers Discovery.

So far, they've been bidding too low.

So we'll see what David Ellison says today, if he gives any insight into their strategy going forward.

You know, I think investors are surprised.