Natajia Miller

But at the same time, the people that watched us as we gave them our last, as we had meetings every week, even if we just met to play dominoes or uno, just to try to keep the spirits up.

Hey, guys, I can't give you your full salary, but I can invite you over and cook barbecue chicken and peas and rice and macaroni so you have dinner tonight.

So out of the...

Everything.

I don't even know what word to use for the chaos of COVID.

The bond with the team, not only between leadership and team, but between each other, because we came through that experience together.

It built a resilience and built a loyalty that I could not pay for.

I could not give incentives enough for.

I could not give enough bonuses for.

to get the level of loyalty and we're in this together and do what it takes attitude that I have now for those people who have come through COVID with us and remained.

And after that, then I put my stamp of Dubai on it.

That's what my resort operations supervisor tells me.

She's like, Natasha, you just brought Dubai to the property because I've always had like a high service.

I'm a service fanatic, like fanatic.

So I've always had that in Dubai, just, you know, tripled whatever I thought that I had before.

So I am very meticulous.

Even if I walk into a restaurant, I'm like, let me see how long they take.

If you are giving me a coffee and you smile and you remember my order and you repeat it to me and you know you have that interaction, I will tip you $20 for a $7 coffee.

So I think that what I brought to it is...

An understanding that service, excellence is not just a fake smile.