Natajia Miller

And I used to look down on us, like everything.

Oh, nobody wants to come at our little resort.

Oh, we don't have a lap pool.

Oh, we don't have chandeliers and marble floors.

Oh, we don't have a Louis Vuitton store.

Woe is me, you know, just really, really looking down on us like, who do you think you are?

People don't want to stay here.

You know, then you have that negative self-talk that's telling you like everything that it could possibly say.

And one, like after just sitting with myself and listening to the guest feedback in my head, instead of listening to what we're not, because we're not marble floors and we're not chandeliers, but we are barefoot luxury.

The luxury of self that you can't buy.

I can put a chandelier in all my rooms and they would be super cute, I'm sure.

But would I prefer to have a chandelier in every room or to have stories of divorcees that are on the verge of

you know, suicide and people that are on the verge of death, people that have came to spread their parents' ashes, that they choose this as their safe place to come.

and keep the chandeliers and the marble floors.

I will take that every day of the week and every month of the week.

So I am honored and humbled that we have the time to hear stories because you can't imagine how many people pass through the 500 room hotels that may have similar stories.

But because it's so, because I know I worked in Dubai, I was doing 120 check-ins a day.

I don't have time to find out who's on their dying bed and who's divorced.

I just need to get to the next person.

So what I used to think was a negative thing, us being so small and not posh, is actually what makes us amazing.