Natalie Kitro-Eff

We'll be right back.

Karen, you said before the break that basically this plan for robots to start replacing jobs in a massive way is now being rolled out across the country.

So what does that actually look like?

So this all sounds incredibly futuristic.

I can hear in your voice how impressive and kind of astounding it was for you.

Yes.

Yeah.

What will it look like for Amazon to scale up this approach across several warehouses?

You're saying Amazon is going to need far fewer people maintaining robots than it's going to need packers, pickers on the warehouse floor.

That's exactly right.

Yeah.

But it's worth considering some of the business realities, at least as Amazon sees them, right?

I mean, this company wants to keep growing, to keep beating its competitors.

And in the past, the way that it's done that is by hiring a ton of people.

And after a certain point, the company has found that just doesn't work.

It becomes really difficult and expensive.

So if Amazon wants to keep growing and keep its customers happy, this is a company that's attempting to solve the very real problems in its model.

In other words, this automation is coming, not just at Amazon, but likely much more broadly.

It just makes too much good business sense to not do.

And so I guess, Karen, that raises this really pressing question, right, which is what does a much more automated workforce ultimately look like?