Natalie Leung
π€ SpeakerAppearances Over Time
Podcast Appearances
But we know Lyft is on track with their three-year targets too.
So after a few years of sort of working on the plumbing of Airbnb's app, like revamping the app, they're ready to take it forward, adding AI across the app, including customer service, which they did last year.
And now they're going to do more with search as well, like letting people discover listings and also cross-market some of the new services like tours and experiences going forward.
So Ari Balo, the previous CTO, came in during a time when Airbnb was going through hyper growth.
That was more than seven years ago.
And now Airbnb is sort of, as Chesky said, going through a technological revolution of LLMs and chat agents.
And now Airbnb sort of wants to use sort of the unique data they have on their platform to differentiate itself from other chatbots to provide better recommendations to customers on their platform.
Yeah, Brian was not satisfied with some of the below 10% growth rate we've seen last year, and so he's been very active in wanting to pilot more businesses.
For this year, they're piloting boutique hotels in several cities, and they're trying to add grocery delivery for people to pre-stock their kitchens before they check in.
So they're trying to get their growth rate back up as sort of the core rental service matures.
Natalie, you've also got a story about how the chief information officer has departed after the CTO shake-up.
Yes, so they're still looking for the new CIO.
We can expect that to come in the months and the year ahead.
Thanks, Natalie Leung.
Thank you very much indeed.