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Natalie Padilla

๐Ÿ‘ค Speaker
123 total appearances

Appearances Over Time

Podcast Appearances

Insights Unlocked
How TruStage's design team operationalized UX research

I have three bullets.

Insights Unlocked
How TruStage's design team operationalized UX research

One is be aspirational about the objectives for the group.

Insights Unlocked
How TruStage's design team operationalized UX research

I think that really helped us.

Insights Unlocked
How TruStage's design team operationalized UX research

Our objectives started at the beginning of 2025.

Insights Unlocked
How TruStage's design team operationalized UX research

It wasn't time-gated to a one-month effort.

Insights Unlocked
How TruStage's design team operationalized UX research

It was like, hey, whole group, we're going to spend a year doing something really aspirational here.

Insights Unlocked
How TruStage's design team operationalized UX research

And that...

Insights Unlocked
How TruStage's design team operationalized UX research

creates a certain amount of its own momentum, I think.

Insights Unlocked
How TruStage's design team operationalized UX research

And then I also think along with that, like not skimping on the philosophical conversations.

Insights Unlocked
How TruStage's design team operationalized UX research

I know that might seem like we have a lot of work to do all the time and there's always backlogs to hit and there's always deadlines, but we...

Insights Unlocked
How TruStage's design team operationalized UX research

A huge part of how this happened is that we didn't skimp on the philosophical conversations.

Insights Unlocked
How TruStage's design team operationalized UX research

We talked about the analogies and that spawned better thought.

Insights Unlocked
How TruStage's design team operationalized UX research

We had more creative ideas about what we could do with the ops because we spent time talking about the analogies and the metaphors and what we were trying to do and what we weren't.

Insights Unlocked
How TruStage's design team operationalized UX research

Leading from that, my third point is kind of what Betsy just said in her previous answer, which is that like getting everyone involved right away, not making decisions about those philosophies ahead and then handing it down or handing it out to the team, but allowing space for the team to like evolve it and everyone's involved and and.

Insights Unlocked
How TruStage's design team operationalized UX research

having a say in in how the philosophy or the analogies are working or not working and how the semantics should go.

Insights Unlocked
How TruStage's design team operationalized UX research

I think that created that energy and that buy in later.

Insights Unlocked
How TruStage's design team operationalized UX research

So, you know, by the time we got to making the first rev, everyone like really had a stake in it.

Insights Unlocked
How TruStage's design team operationalized UX research

Yeah, I did feel really supported, Natalie.

Insights Unlocked
How TruStage's design team operationalized UX research

Like as I was, Nick's right, I felt crazy half the time.

Insights Unlocked
How TruStage's design team operationalized UX research

And then you'd be like, nah, this is cool.