Nathan Isaacs

I'm Nathan Isaacs, principal content marketing manager at UserTesting.

And joining us today as host is Natalie Padilla, a research consultant here at UserTesting.

Welcome to the show, Natalie.

And joining us today from TrueStage are Benny Brooks, Nick Higbee, and Betsy Drews, three design and research leaders who helped transform their team's approach to customer insights.

TrueStage is a leading provider of insurance, investment, and technology solutions, helping credit unions and their members achieve financial security through customer-centric innovation.

Welcome to the show, everyone.

Yeah, and we're excited to speak to you today as well, Emmanuel.

And so just to kick things off initially then, I'd love to start by understanding a bit more of your journey.

If you could share a bit more about your sort of background through the peaks and troughs of what is UX research and how you've got to where you are today.

a lot of ups and downs, no doubt, during that period of time.

And you've brought those experiences then to writing this book and the UX Research Powerhouse.

Okay.

Keen to learn more about that as well.

You describe in your book as the one that you wish you'd had when you're stepping into leadership.

What were some of the earliest leadership lessons that you learned the hard way?

And how do they show up in the book?

It's a continuous uphill climb, I found, trying to continuously prove yourself, prove the value of what you're bringing, etc.

Yes.

Yes, and I think that's a really interesting point that you've made there.

It's one of the big challenges I hear from customers when I speak to them on a regular basis, where they're doing a lot of amazing research.