Nicholas Chepesiuk
๐ค SpeakerAppearances Over Time
Podcast Appearances
Oh, totally.
Yeah.
We have uncapped commission, but just not enforcing, you know, hard... Oh, I see.
All of the account execs.
We have three account execs.
And then our customer success team, a lot of our accounts expand.
So we work with, you know, for example, like a pharmaceutical company or an insurer that have networks of hundreds of thousands of healthcare providers that we can expand across.
So there's a ton of upsell as part of customer success is actually the largest team in our organization.
And how many people?
I think close to 10 right now.
30.
Yeah, again, I think we'll start to look at more individual metrics next year now that we've really started to refine our processes.
But yeah, absolutely.
We base it off net revenue retention.
But yes, exactly.
We want to give our CSMs a commission as well.
So we've been well over 100 for as long as I can remember, just especially because of a lot of that account expansion.
But yeah, definitely at least 100% net revenue retention is our goal.
Yeah, so there's two components to our pricing.
We charge for our enterprise package, which includes our fully branded apps.