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Nicholas Chepesiuk

๐Ÿ‘ค Speaker
116 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
OnCallHealth Grows 150% to $3m Run Rate for Virtual Patient Care HealthTech

Oh, totally.

SaaS Interviews with CEOs, Startups, Founders
OnCallHealth Grows 150% to $3m Run Rate for Virtual Patient Care HealthTech

Yeah.

SaaS Interviews with CEOs, Startups, Founders
OnCallHealth Grows 150% to $3m Run Rate for Virtual Patient Care HealthTech

We have uncapped commission, but just not enforcing, you know, hard... Oh, I see.

SaaS Interviews with CEOs, Startups, Founders
OnCallHealth Grows 150% to $3m Run Rate for Virtual Patient Care HealthTech

All of the account execs.

SaaS Interviews with CEOs, Startups, Founders
OnCallHealth Grows 150% to $3m Run Rate for Virtual Patient Care HealthTech

We have three account execs.

SaaS Interviews with CEOs, Startups, Founders
OnCallHealth Grows 150% to $3m Run Rate for Virtual Patient Care HealthTech

And then our customer success team, a lot of our accounts expand.

SaaS Interviews with CEOs, Startups, Founders
OnCallHealth Grows 150% to $3m Run Rate for Virtual Patient Care HealthTech

So we work with, you know, for example, like a pharmaceutical company or an insurer that have networks of hundreds of thousands of healthcare providers that we can expand across.

SaaS Interviews with CEOs, Startups, Founders
OnCallHealth Grows 150% to $3m Run Rate for Virtual Patient Care HealthTech

So there's a ton of upsell as part of customer success is actually the largest team in our organization.

SaaS Interviews with CEOs, Startups, Founders
OnCallHealth Grows 150% to $3m Run Rate for Virtual Patient Care HealthTech

And how many people?

SaaS Interviews with CEOs, Startups, Founders
OnCallHealth Grows 150% to $3m Run Rate for Virtual Patient Care HealthTech

I think close to 10 right now.

SaaS Interviews with CEOs, Startups, Founders
OnCallHealth Grows 150% to $3m Run Rate for Virtual Patient Care HealthTech

30.

SaaS Interviews with CEOs, Startups, Founders
OnCallHealth Grows 150% to $3m Run Rate for Virtual Patient Care HealthTech

Yeah, again, I think we'll start to look at more individual metrics next year now that we've really started to refine our processes.

SaaS Interviews with CEOs, Startups, Founders
OnCallHealth Grows 150% to $3m Run Rate for Virtual Patient Care HealthTech

But yeah, absolutely.

SaaS Interviews with CEOs, Startups, Founders
OnCallHealth Grows 150% to $3m Run Rate for Virtual Patient Care HealthTech

We base it off net revenue retention.

SaaS Interviews with CEOs, Startups, Founders
OnCallHealth Grows 150% to $3m Run Rate for Virtual Patient Care HealthTech

But yes, exactly.

SaaS Interviews with CEOs, Startups, Founders
OnCallHealth Grows 150% to $3m Run Rate for Virtual Patient Care HealthTech

We want to give our CSMs a commission as well.

SaaS Interviews with CEOs, Startups, Founders
OnCallHealth Grows 150% to $3m Run Rate for Virtual Patient Care HealthTech

So we've been well over 100 for as long as I can remember, just especially because of a lot of that account expansion.

SaaS Interviews with CEOs, Startups, Founders
OnCallHealth Grows 150% to $3m Run Rate for Virtual Patient Care HealthTech

But yeah, definitely at least 100% net revenue retention is our goal.

SaaS Interviews with CEOs, Startups, Founders
OnCallHealth Grows 150% to $3m Run Rate for Virtual Patient Care HealthTech

Yeah, so there's two components to our pricing.

SaaS Interviews with CEOs, Startups, Founders
OnCallHealth Grows 150% to $3m Run Rate for Virtual Patient Care HealthTech

We charge for our enterprise package, which includes our fully branded apps.