Nick Martell

Now, Yetis, we're not just going to vent in this story.

We are coming to you with hope.

But first, besties, a new necessity in modern life, your once-weekly personal admin power hour.

We all do it.

Set aside an hour on Sunday.

Well, yetis, according to the New York Times, companies are intentionally making it hard to cancel, change your order, and just simply get reimbursed.

They're hitting us with robocalls, impossible cancellation flows you can't keep track of, chatbots impersonating humans that ask you the same question eight times.

Representative!

I told the previous guy my social.

Why do you need my social?

It's already in your system.

I'm sorry, Jack.

You just got auto-subscribed to a newsletter you don't want, and you're going to have to fight a crocodile in order to unsubscribe.

Now, this is famously done, infamously done in the healthcare industry.

That's right.

Insurance companies love to make it hard for you to get coverage.

Delta's like, if we make them wait for two hours on customer service, they'll probably give up and just hang up the phone.

But now it's permeated beyond healthcare, beyond the airlines, into every nook of the economy.

A study was just done by a Stanford professor who calculated that the total cost to us Americans of the wasted time we're talking about is $165 billion a year.

165 bill.