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Nick Mehta

๐Ÿ‘ค Speaker
231 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

They're all very good companies.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

What we heard from our clients over and over again, when we asked them, if we had a magic wand and we could do one thing to help drive net retention of your company,

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

Every CS leader said product, every single one.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

The number of product, better data about how people use the product, better engagement in the product, better feedback from the product.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

We found a great company that hadn't really launched yet called Apptrensic.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

We bought them integrated into our suite.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

What we're seeing from our clients is they don't want a disconnected experience between what the CSM is telling the customer

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

what the salesperson is telling the customer, and what's happening in the product.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

They want all of that connected together.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

Companies like Adobe, Splunk, Autodesk, they want all of that stuff tied together versus being siloed.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

There are great point companies in the space, and they do other things that we don't do, but we're the only company in the world that can really link together CS, product, and sales to improve net retention.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

Yeah, we're close to, I think, about 1,000 customers now, a little bit more than that.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

But the ASP has gone up a lot too.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

So sort of, as you know, Nathan, one of the things that happens when you have multiple products is you actually can drive a lot more spend from your clients as well.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

Yeah, it's higher than that.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

As we get bigger, it's a little harder to disclose all the metrics now because you can imagine, for obvious reasons, we have to be a little more careful.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

But yes, it's significantly higher than that, which means other people are both buying more of our core products, CS, but also more of those other products as well.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

Well, you know, it's interesting that if you look at our business, there's a few factors that drive very natural organic growth.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

There's more CSMs in the world every year.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

And so that naturally drives growth of our CS product, right?