Nick Mehta
๐ค SpeakerAppearances Over Time
Podcast Appearances
They're all very good companies.
What we heard from our clients over and over again, when we asked them, if we had a magic wand and we could do one thing to help drive net retention of your company,
Every CS leader said product, every single one.
The number of product, better data about how people use the product, better engagement in the product, better feedback from the product.
We found a great company that hadn't really launched yet called Apptrensic.
We bought them integrated into our suite.
What we're seeing from our clients is they don't want a disconnected experience between what the CSM is telling the customer
what the salesperson is telling the customer, and what's happening in the product.
They want all of that connected together.
Companies like Adobe, Splunk, Autodesk, they want all of that stuff tied together versus being siloed.
There are great point companies in the space, and they do other things that we don't do, but we're the only company in the world that can really link together CS, product, and sales to improve net retention.
Yeah, we're close to, I think, about 1,000 customers now, a little bit more than that.
But the ASP has gone up a lot too.
So sort of, as you know, Nathan, one of the things that happens when you have multiple products is you actually can drive a lot more spend from your clients as well.
Yeah, it's higher than that.
As we get bigger, it's a little harder to disclose all the metrics now because you can imagine, for obvious reasons, we have to be a little more careful.
But yes, it's significantly higher than that, which means other people are both buying more of our core products, CS, but also more of those other products as well.
Well, you know, it's interesting that if you look at our business, there's a few factors that drive very natural organic growth.
There's more CSMs in the world every year.
And so that naturally drives growth of our CS product, right?