Menu
Sign In Search Podcasts Charts People & Topics Add Podcast API Blog Pricing

Nick Mehta

๐Ÿ‘ค Speaker
231 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

And then most of our customers, about 17% of our customers have our PX product today.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

That means there's 83% still to go buy it.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

So you can go drive more sales there.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

We have these new modules, revenue optimization, customer experience, and then we're launching more and more products

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

modules both organically as well as, at some point, probably some other acquisitions.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

I can't give you an exact number, but it's significant.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

There's a lot of opportunity in our base for sure.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

Again, these are the kind of numbers, unfortunately, I'm such a transparent guy, I love sharing that stuff.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

But now as you get further along, for disclosure reasons, we can't share that stuff like we used to.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

But what I can tell you is that we think that we grow in some ways, Gainsight is a derivative off of SaaS.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

Right?

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

So as more companies go into SaaS, I mean, honestly, Nathan, you're the person for me to talk to because all these people you're documenting and interviewing and your great list that you build, all those companies at some point are like, God, we got to focus on net retention.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

We got to do this thing called customer success.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

Who knows customer success?

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

They get to gain sight.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

We've been fortunate to be the leader in the space.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

And so there's this natural tailwind for our business, which has been really, really cool.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

But one thing, just a piece of advice for entrepreneurs, I think that if you're in a new category, the question Nathan's asking is actually a really hard one because you can't just go to some industry report, right, Nathan?

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

That's something that in an existing category, you go to some report that says, oh, the market is growing by X. But if you are the market, if you're creating the market, nobody else knows except you.

SaaS Interviews with CEOs, Startups, Founders
Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers

And so one of the things we do a lot of is look at primary data.