Nick Mehta
๐ค SpeakerAppearances Over Time
Podcast Appearances
And then most of our customers, about 17% of our customers have our PX product today.
That means there's 83% still to go buy it.
So you can go drive more sales there.
We have these new modules, revenue optimization, customer experience, and then we're launching more and more products
modules both organically as well as, at some point, probably some other acquisitions.
I can't give you an exact number, but it's significant.
There's a lot of opportunity in our base for sure.
Again, these are the kind of numbers, unfortunately, I'm such a transparent guy, I love sharing that stuff.
But now as you get further along, for disclosure reasons, we can't share that stuff like we used to.
But what I can tell you is that we think that we grow in some ways, Gainsight is a derivative off of SaaS.
Right?
So as more companies go into SaaS, I mean, honestly, Nathan, you're the person for me to talk to because all these people you're documenting and interviewing and your great list that you build, all those companies at some point are like, God, we got to focus on net retention.
We got to do this thing called customer success.
Who knows customer success?
They get to gain sight.
We've been fortunate to be the leader in the space.
And so there's this natural tailwind for our business, which has been really, really cool.
But one thing, just a piece of advice for entrepreneurs, I think that if you're in a new category, the question Nathan's asking is actually a really hard one because you can't just go to some industry report, right, Nathan?
That's something that in an existing category, you go to some report that says, oh, the market is growing by X. But if you are the market, if you're creating the market, nobody else knows except you.
And so one of the things we do a lot of is look at primary data.