Nick Turley

speaker

525 appearances 3 recordings 2 series first heard Mar 2026 last heard 6 Jun

Nick Turley’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 3 in all, peaking in Jun 2026 with 2.

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BG2Pod with Brad Gerstner and Bill Gurley · ChatGPT – The Super Assistant Era | BG2 Guest Interview · 15 Mar 2026 podcast

do their taxes.

There's all these different things that you might be doing.

And the true measure of success is that we're helping you do that.

And obviously, we look at WAU in particular because we want to know if you're coming back to the product.

We look at retention.

But we look at all kinds of stuff in aggregate because really there isn't this one single thing that you can optimize for.

It's a good question.

I care a lot about long-term retention, and I would put all my points there because I'm really proud of the retention stats we have.

But ultimately, the sign of durable values, whether or not people are coming back in three months, because that means you're really solving their problems.

I think things like revenue, they follow from that versus trying to go on those things directly.

We've had a lot of success making very principled decisions on this stuff.

One good example is GPT-4 used to be behind a paywall because we could serve it to everyone.

And then we had GPT-4, which was a total breakthrough in our ability to inference it.

So we just gave it away for free.

And that ended up being totally revenue positive and retention positive because it just provided access to the tech.

And I think when you make your decisions that way and you focus on the customer, you end up with a great product and revenue obviously follows too.

Look, there isn't one single thing.

The way that you build a retentive product is lots and lots of little things and really trying to make it better systematically.

I will say that with AI and in particular ChatGPT, I found that it takes people some time to really understand all the parts of their life they can delegate.

And I think many users for that, it's a multi-month process for them to understand how can this thing help me and what are all the different ways that I can plug ChatGPT into my life

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