Nilay Patel

And I just want to ask one more question here, and then I do want to go into why should we automate some of these systems.

The idea that just getting a hearing and some outcome is substantially more fair, I feel like we could unpack that for another week.

There's a reason these companies want to not be in the formal justice system, right?

They don't want precedent for the awards that they're made to give to the parties that come and sue them.

They certainly don't want it in the public record that any of these things ever happen.

They don't want discovery.

All that stuff you don't have to do in arbitration.

So maybe it's easy to participate in.

but there's still a benefit to them that accrues over the long run.

How do you balance that out?

The one thing I will definitely say here is in my mind, we cover big tech companies.

I'm just thinking about the clauses that everybody has to sign in the terms of service agreements.

And you're obviously thinking about employment arbitration.

And there's like wildly different universes.

Another week we could spend on is I think terms of service agreements should be illegal.

But that's a different podcast for a different time, maybe with more booze.

You're mentioning the fact that people just feeling heard leads to trust, I think is the transition I want to make to AI.

You mentioned that idea to me the first time we spoke about this.

I've been thinking about it ever since.

If there's one thing an AI system can do, it is just make you feel heard.