Nilay Patel

We can't get it wrong.

What is the mechanism of getting it wrong and then being forced to change when no one can negotiate the contract that landed them in arbitration in the first place?

Do you know what I mean?

Like if there's some public accountability that's like the AAA got everything wrong for a year with the AI system, then what?

Because I can't go to all of my service providers and say I don't want to use the AAA anymore.

I saw this news report.

In the construction case, right, you've got two parties and presumably they've contracted for the sale of lumber.

And they've come to – there's an actual meeting of the minds and they might have negotiated in.

We need arbitration because we've got to move fast.

And it's fine.

Automate that away.

And if you get it wrong, maybe the next time you try something else, right?

And there's some mechanism of change built into that.

I sign the terms of service LG refrigerator, which does have an arbitration agreement.

Yes.

And I'm like, that sucked.

My refrigerator exploded and the arbitrator ruled against me.

The next time I buy a refrigerator, I can't go to LG and say I want a different arbitrator.

And so I don't see where that mechanism comes in for most people because most people are just signing tons and tons of arbitration agreements all the time.

I would have gotten it right.