Nilay Patel

And like things happen and there's a lot of documentation.

What's the next one you think that is similarly constrained that you could bring the system to?

Where will it never be appropriate?

One of the things you and I briefly talked about the first time we met and talked about all this was the idea that there's transparency in the state courts.

There's transparency when the government sues you and you need that transparency to build trust.

Like you brought up the healthcare industry.

There's zero trust in the healthcare industry.

And there's a lot you could say about the consequences of the absolute lack of trust in the healthcare industry.

If my medical billing goes to an AI agent, do you think that's going to result in more or less trust?

That's kind of what I'm saying.

I think some people would.

Yeah.

Look, I was told that Samuel Alito can look into George Washington's heart and soul and determine exactly what he meant.

And that's just, I've been operating under that assumption for some time.

We need to stop here for another quick break.

We're back with Bridget McCormick, the head of the American Arbitration Association.

We were just discussing the AI arbitrator tool and the way she believes tools like it can actually increase trust in the judicial system at a time when trust in institutions continues to drop.

Now, I want to focus on the ways in which the system could go wrong through hallucinations, biased outcomes, and the many ways you could obviously see a tool like this having adverse effects.

And I wanted to ask Bridget how she and her team are trying to protect against all this, especially now as the AI arbitrator is starting to hear real cases.

So the flip side of this, and this is us covering AI at the Verge for years now, it'll just talk to you.