Nitesh Nandy

Yes, let's get started.

We have close to 1,700 businesses globally using the product.

Typically, customer support teams would say there is a travel vacation rental company and they would be servicing their customers through an email channel where the customers write to them and they need to respond and resolve their queries.

So, Hiver lets them set up that shared mailbox where they can

There are two distribution channels.

We have the Google Marketplace as one of the channels.

The other channel is a ProMap store.

You can install Hiver as a browser extension and then proceed and use the product from there.

We get close to around 300 to 400 signups.

Per month?

Yeah.

This is including free and paid.

So it is very important for the product to become valuable as soon as possible for the onboarding customer.

That would mean they should see value immediately.

We help the customers to get the first win as quickly as possible, which is setting up their shared mailbox and ensuring that the first email comes in and they can assign that email to an agent and see how the complete process works.

Once that flow is done, that is a big win for the customer.

And then we start onboarding the higher, more advanced features on the product, which kind of exposes more value to them gradually.

We have different subscription plans.

So we start from a $15 per month per user seat and we go till $59 per month per user.

Typical business might have maybe 10 to 20 users, but it can even be bigger accounts where we have more than 100 to 100 users on the same account.