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Nitesh Nandy

๐Ÿ‘ค Speaker
108 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
$10m revenue founder uses debt to get leverage in $22m Series B for help desk software

But we have used Gmail as our canvas and built the product on top of that.

SaaS Interviews with CEOs, Startups, Founders
$10m revenue founder uses debt to get leverage in $22m Series B for help desk software

There are.

SaaS Interviews with CEOs, Startups, Founders
$10m revenue founder uses debt to get leverage in $22m Series B for help desk software

There are definitely a lot of advantages.

SaaS Interviews with CEOs, Startups, Founders
$10m revenue founder uses debt to get leverage in $22m Series B for help desk software

But from a downstream standpoint, we are limited with whatever Gmail allows us to do on the interface and on the products front.

SaaS Interviews with CEOs, Startups, Founders
$10m revenue founder uses debt to get leverage in $22m Series B for help desk software

And we have to be very, very creative in solving the same problems that might be much easier for front to solve.

SaaS Interviews with CEOs, Startups, Founders
$10m revenue founder uses debt to get leverage in $22m Series B for help desk software

But this also gives us a lot of advantage on what is already pre-built on top of Gmail.

SaaS Interviews with CEOs, Startups, Founders
$10m revenue founder uses debt to get leverage in $22m Series B for help desk software

We don't have to reinvent the wheel yet.

SaaS Interviews with CEOs, Startups, Founders
$10m revenue founder uses debt to get leverage in $22m Series B for help desk software

Our churn is pretty good.

SaaS Interviews with CEOs, Startups, Founders
$10m revenue founder uses debt to get leverage in $22m Series B for help desk software

We have close to around minus 2% net MRR churn at this point of time.

SaaS Interviews with CEOs, Startups, Founders
$10m revenue founder uses debt to get leverage in $22m Series B for help desk software

What we do is we try to keep and ensure that customer is engaged on the product very, very well.

SaaS Interviews with CEOs, Startups, Founders
$10m revenue founder uses debt to get leverage in $22m Series B for help desk software

Wherever we see the usage dropping off, which we keep tracking throughout the product, we get in touch with them and then try to see what is happening and try to retain them.

SaaS Interviews with CEOs, Startups, Founders
$10m revenue founder uses debt to get leverage in $22m Series B for help desk software

So we do this directly from the product as well as our team, which tries to keep track of the activity of our customer.

SaaS Interviews with CEOs, Startups, Founders
$10m revenue founder uses debt to get leverage in $22m Series B for help desk software

Yes.

SaaS Interviews with CEOs, Startups, Founders
$10m revenue founder uses debt to get leverage in $22m Series B for help desk software

No, we didn't.

SaaS Interviews with CEOs, Startups, Founders
$10m revenue founder uses debt to get leverage in $22m Series B for help desk software

Yeah, more or less.

SaaS Interviews with CEOs, Startups, Founders
$10m revenue founder uses debt to get leverage in $22m Series B for help desk software

We had a very small secondary, but because the number was so small, it's literally negligible.

SaaS Interviews with CEOs, Startups, Founders
$10m revenue founder uses debt to get leverage in $22m Series B for help desk software

So we wanted all the capital to go into the company.

SaaS Interviews with CEOs, Startups, Founders
$10m revenue founder uses debt to get leverage in $22m Series B for help desk software

Yeah, that is true.

SaaS Interviews with CEOs, Startups, Founders
$10m revenue founder uses debt to get leverage in $22m Series B for help desk software

See, we wanted to have some money to do some experiments that we wanted to show before we go for Series B. And we got those debt for very, very good terms.

SaaS Interviews with CEOs, Startups, Founders
$10m revenue founder uses debt to get leverage in $22m Series B for help desk software

And we decided on picking that up, using that to funnel our marketing, show some good progress before we go for Series B. So that worked out for us very, very well.