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1240 total appearances

Appearances Over Time

Podcast Appearances

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

Look, I tried to give you a little optimism there.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

We saw you're, you're, you're calling it out.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

Like you're saying all these different items.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

I'm like, I'm sitting here waiting and being like, this sounds more like, I don't know, like a, what's a, what's like bespoke post or like, like one of those type of things.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

Right.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

Yeah.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

It's like, you know, if that's, if that's your core audience, everything that sounds like a great, great box, but you know, for you guys, I can already like call.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

I'm just like, Oh, I can see the writing on the wall.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

How'd you recover from that?

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

You really can do right.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

Sorry for making you have to relive that.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

Sometimes you learn from the worst of mistakes.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

That's the best you can do when you make mistakes.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

I guess a question that kind of made me think there, because you talked a little bit about churn, right?

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

And I think for the average e-commerce business, like two major metrics that they're always looking at, right, is customer acquisition costs and like customer lifetime value.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

For you guys, especially with like the way that, you know, typically box products, everything work.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

I assume that customer lifetime value is exceptionally high usually.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

And like for you guys, what's like average retention, you know, just any customer in general?

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

No, absolutely.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

One of the things that I always talk to brands about and everything is this idea that I've said when we're thinking of like retention marketing, right?