Ohad Samit

They didn't like the service.

And there's a little bit of a dance around it to get them to say, okay, I know I owe this.

This is why I didn't pay.

This is what I can do.

And then getting them to pay.

And because we're expert in doing that and doing that in a machine learning based, digital first friendly approach, that's why all of these SaaS companies, all of these services companies like to use us versus

you know, traditional phone-based collection agency.

Well, this is a contract dispute, right?

At the end of the day, you agreed to your contract and you agreed to work.

And if you have an employee that does a bad job and they're employed with you, you don't say, well, I'm not going to pay you this month because I didn't like what you did.

You may fire them.

But you're not going to withhold the salary that you agreed to pay them.

Right.

But then again, if you committed to say, well, 10 hours of work, I'm going to pay you five up front.

You're going to do five more.

And I'm going to see what you come up with.

You can absolutely fire the person after 10 hours.

but you're not going to withhold their payment for the first 10 hours.

Well, because at the end of the day, you make an argument.

The person makes a counter argument.