Ohad Samit

relent and say, well, I understand, you know, let's find a, let's find a, um, middle ground.

It works for everyone.

Well, you know, that's why I have, when it gets to a point where somebody wants to get on the phone and have this discussion, I have super talented, super experienced customer care agents that work with a person to explain what the situation is.

So I'm less into that role playing.

Part of being a CEO of a startup is hiring the best people possible to be able to engage with people with empathy and say, well, this is the position.

What can you do?

What can we do?

No, no, no.

I'm saying if it gets to a point where you want to have this type of role playing and have a discussion, you can call in.

or you can email in and have a discussion with us.

Uh, if you send us the 500 bucks, then, and that's fine.

That, that, um, satisfies upward.

They're happy.

We're happy.

You're happy.

Everything's okay.

Then, um,

The balance is closed.

We pay it out to our fee and we move on with our lives.

It depends on the size.