Oisin Rogers

It feels more like conducting an orchestra so I can see what everybody's doing.

I love catching my team doing things correctly and right.

I love them going above and beyond.

And I just love working with these brilliant people that I work with.

So, you know, just spending time with people is what I've put my life to.

And it's really great.

Can I tell you, that was not her fault.

That's a training issue.

Because if she had been properly shown how to do it, then that would not have happened.

I don't think she was trained.

I don't think it's markedly different, but I am super aware that managing people well and making sure that they feel empowered and that they know what's going on and that they feel comfortable, safe and happy is everything.

Because when our employees feel that, I know that the business accelerates.

And that has been really what I've concentrated on.

In terms of having seen, you know, unpleasant things in the past in kitchens and around.

Once again, thankfully, not in my places, but certainly I think there was a lot of that around.

And I hope there's not much of it about now.

I think footfall is hardest, has been hit the most in pubs.

And that's a big killer.

I think if you're selling hundreds of pints a day, you're not so much worried about the margins.

And, you know, I'd like to, I always have flipped it on its head for us in that we've always gone for volume.