Patrick Lencioni

And the organizations that struggle with artificial harmony the worst are churches.

And the organizations that struggle with artificial harmony the worst are churches.

because they think we're supposed to get along because we're supposed to be nice all the time.

because they think we're supposed to get along because we're supposed to be nice all the time.

And so you go to a meeting at a church and people are smiling and nodding.

And so you go to a meeting at a church and people are smiling and nodding.

And then they go out in the parking lot and they go, that lady's a dingbat or that guy's a jerk.

And then they go out in the parking lot and they go, that lady's a dingbat or that guy's a jerk.

And it's like, oh, actually you should have said that in a kind way, but in a direct way and worked through it.

And it's like, oh, actually you should have said that in a kind way, but in a direct way and worked through it.

So it's when we trade off in the moment, disagreement and discomfort,

So it's when we trade off in the moment, disagreement and discomfort,

for long-term disagreement.

for long-term disagreement.

And what happens when we go with artificial harmony, we end up, it's so interesting, when we don't have conflict around ideas, it ferments over time into conflict around people.

And what happens when we go with artificial harmony, we end up, it's so interesting, when we don't have conflict around ideas, it ferments over time into conflict around people.

So it's so funny, it's like people on a team that care about each other will actually argue in the meeting and then afterward they feel like it's been said.

So it's so funny, it's like people on a team that care about each other will actually argue in the meeting and then afterward they feel like it's been said.

People that can't argue in the meeting, it lingers.

People that can't argue in the meeting, it lingers.