Patrick O'Shaughnessy

Do you think that the future is, I want to talk about brands and how a given company might want its agent to feel and sound that an agent might be a way to express brand, culture, style, tone, whatever.

I want to talk about that.

But do you think the end state here is that each company sort of has almost like a named personified representative that you just come to expect to interact with?

And it's not just customer service issues, but it's sales issues.

You ask it for advice on what shoe to buy or whatever it might be, and that that's all integrated or that you'll have different agents for different parts of the company.

Like, I guess what I'm trying to ask is what the future of a company's agent or agents looks like in the natural end state five years from now or something.

Is the right analogy here a company's website?

They'll think about their agent like they think about their website.

A lot of work will go into it.

It'll look and feel a certain way, like it'll be kind of a unified interface with the world.

Like, is that a clean analogy?

How do you feel brands pulling personality requests in their agent out of you?

What do they care about?

They want it to be nice.

They want to be concise.

They want it to be funny.

How has that dimension evolved since you started?

What is the very biggest, you're almost afraid to admit it because it feels so big, version of what Decagon could be?

What internal context or things do the best customers have that make this better?

So you mentioned brand guidelines, like maybe there's a write up on what the brand guidelines are or whatever.