Prashanth Tondapu

And so I feel pretty calm in my head, much more than what I used to.

Okay, so let's flip the script a little bit.

So we have made a ton of mistakes, like a lot of hiring mistakes we have made.

And like hiring mistakes, I'll talk about one or two.

So one first is the hiring mistakes.

Basically, the services company are only as good as the people that you have.

So the mistakes that you make will affect the client in some way or the other.

And we have to fix it and stuff.

We like fire pretty quickly.

Like once we know that we have to let go of that person.

We make it right by that person in terms of monetary compensation or giving them time to figure out what their next piece of life is.

But we will not let our client suffer because of our hiring mistakes.

So we will let the client know that, see, anyways, it's a mistake.

So you don't have to pay over here.

And we deal with that separately and stuff.

And a couple of times what has happened is, again, like human errors have occurred and stuff like that.

And we have owned up to it.

And we compensate for that in some way or the other.

So there was one client interview that I got it done through a third-party agency so that we can understand what actually our client feels about us.

There one client made a statement saying that those guys proactively put off for the time which they thought they did not meet their own standards, which I felt was really golden and that made my day basically.