Rachel Botsman

Yeah, I mean, there's so much to talk about on this topic, but I think something that often gets missed is if you think about the pandemic and the move to remote hybrid working, we really became dependent on people like verbal signals.

Yeah, I mean, there's so much to talk about on this topic, but I think something that often gets missed is if you think about the pandemic and the move to remote hybrid working, we really became dependent on people like verbal signals.

So like the nonverbal signals, the energy you feel when we, if we were in the room together or what I'm doing with my lower body and my hands or the way I walk into a room, you know, all these things, they went right. Like it became when we were speaking even through video, very two dimensional and very controlled. And then through Slack and all these other messaging platforms, all that,

So like the nonverbal signals, the energy you feel when we, if we were in the room together or what I'm doing with my lower body and my hands or the way I walk into a room, you know, all these things, they went right. Like it became when we were speaking even through video, very two dimensional and very controlled. And then through Slack and all these other messaging platforms, all that,

So like the nonverbal signals, the energy you feel when we, if we were in the room together or what I'm doing with my lower body and my hands or the way I walk into a room, you know, all these things, they went right. Like it became when we were speaking even through video, very two dimensional and very controlled. And then through Slack and all these other messaging platforms, all that,

non-verbal stuff went away. And this had huge implications for trust because these are all signals. These are all things that we're knowingly or unknowingly using to decide whether we trust that person or not. So the communication, the channels of communication and styles of communication have had huge impacts on trust.

non-verbal stuff went away. And this had huge implications for trust because these are all signals. These are all things that we're knowingly or unknowingly using to decide whether we trust that person or not. So the communication, the channels of communication and styles of communication have had huge impacts on trust.

non-verbal stuff went away. And this had huge implications for trust because these are all signals. These are all things that we're knowingly or unknowingly using to decide whether we trust that person or not. So the communication, the channels of communication and styles of communication have had huge impacts on trust.

And I don't think many teams were trained to change their communication styles. They were given all the tools, but they weren't given the behaviors of like, how do you message? How do you check someone's intention? How do you check in with someone? How do you like ping messages without it feeling like that surveillance and that micromanagement? So that's the dynamic that has really shifted.

And I don't think many teams were trained to change their communication styles. They were given all the tools, but they weren't given the behaviors of like, how do you message? How do you check someone's intention? How do you check in with someone? How do you like ping messages without it feeling like that surveillance and that micromanagement? So that's the dynamic that has really shifted.

And I don't think many teams were trained to change their communication styles. They were given all the tools, but they weren't given the behaviors of like, how do you message? How do you check someone's intention? How do you check in with someone? How do you like ping messages without it feeling like that surveillance and that micromanagement? So that's the dynamic that has really shifted.

And we're just starting to understand the impacts of that shift.

And we're just starting to understand the impacts of that shift.

And we're just starting to understand the impacts of that shift.

You're going to be even worse, right? Let's be clear, right? It's like feeding that beast if you were a micromanager. But, you know, this is slightly controversial to say as well, but Most teams have to get together in person. Most teams cannot function purely remotely. Now, I'm a huge supporter of remote work. I have two children. It fits in with my life. But you have to get together.

You're going to be even worse, right? Let's be clear, right? It's like feeding that beast if you were a micromanager. But, you know, this is slightly controversial to say as well, but Most teams have to get together in person. Most teams cannot function purely remotely. Now, I'm a huge supporter of remote work. I have two children. It fits in with my life. But you have to get together.

You're going to be even worse, right? Let's be clear, right? It's like feeding that beast if you were a micromanager. But, you know, this is slightly controversial to say as well, but Most teams have to get together in person. Most teams cannot function purely remotely. Now, I'm a huge supporter of remote work. I have two children. It fits in with my life. But you have to get together.

Just different things happen. It's like human chemistry. And so... I think what's missing from this whole return to work, which is crazy when you think we're still talking about that three years later, is we haven't been very intentional as to why we're getting together. That goes back to transparency, right?

Just different things happen. It's like human chemistry. And so... I think what's missing from this whole return to work, which is crazy when you think we're still talking about that three years later, is we haven't been very intentional as to why we're getting together. That goes back to transparency, right?

Just different things happen. It's like human chemistry. And so... I think what's missing from this whole return to work, which is crazy when you think we're still talking about that three years later, is we haven't been very intentional as to why we're getting together. That goes back to transparency, right?