Rachel Botsman

So I call this one a trust leap, actually, because this essentially a new initiative is you're asking people to take a risk to do something new or to do something differently. And what you have to recognize is. that leap looks really different for other people.

So adjusting your communication, realizing what trust state people are in, realizing what you perceive to be the risk or what they perceive to be the risk. There's a massive gap between those two things or that you just haven't really explained what's in it for them. So if you get those things right, actually the launch of new initiatives and cultural change is where trust often goes really wrong.

So adjusting your communication, realizing what trust state people are in, realizing what you perceive to be the risk or what they perceive to be the risk. There's a massive gap between those two things or that you just haven't really explained what's in it for them. So if you get those things right, actually the launch of new initiatives and cultural change is where trust often goes really wrong.

So adjusting your communication, realizing what trust state people are in, realizing what you perceive to be the risk or what they perceive to be the risk. There's a massive gap between those two things or that you just haven't really explained what's in it for them. So if you get those things right, actually the launch of new initiatives and cultural change is where trust often goes really wrong.

It does depend on what the workplace conflict is, right? So some... should be kept private and discreet and handled directly with that person. And others that have seeped out and have become team conflict need to be addressed. So just hoping or praying that it's going to go away is not going to happen. And then also it's a ding.

It does depend on what the workplace conflict is, right? So some... should be kept private and discreet and handled directly with that person. And others that have seeped out and have become team conflict need to be addressed. So just hoping or praying that it's going to go away is not going to happen. And then also it's a ding.

It does depend on what the workplace conflict is, right? So some... should be kept private and discreet and handled directly with that person. And others that have seeped out and have become team conflict need to be addressed. So just hoping or praying that it's going to go away is not going to happen. And then also it's a ding.

when you don't recognize that actually it should be resolved confidentially and privately and you make it public, also ding. So the way conflict is resolved, really delicate balance between score or fail.

when you don't recognize that actually it should be resolved confidentially and privately and you make it public, also ding. So the way conflict is resolved, really delicate balance between score or fail.

when you don't recognize that actually it should be resolved confidentially and privately and you make it public, also ding. So the way conflict is resolved, really delicate balance between score or fail.

Oh, I haven't asked that question. The interesting thing about teaching is it's very multicultural and cross-generational. So that's seeing the different response of people from different backgrounds and different nationalities and different stages in their career. I think that's been a real learning.

Oh, I haven't asked that question. The interesting thing about teaching is it's very multicultural and cross-generational. So that's seeing the different response of people from different backgrounds and different nationalities and different stages in their career. I think that's been a real learning.

Oh, I haven't asked that question. The interesting thing about teaching is it's very multicultural and cross-generational. So that's seeing the different response of people from different backgrounds and different nationalities and different stages in their career. I think that's been a real learning.

I've also realized how much teaching often is about the relationship between the manager and the employee versus managing up. So it's made me think a lot about framing that if you are quite early on in your career and most of your day spent reporting to other people, you're looking for very different things at that stage. So that's been a real shift.

I've also realized how much teaching often is about the relationship between the manager and the employee versus managing up. So it's made me think a lot about framing that if you are quite early on in your career and most of your day spent reporting to other people, you're looking for very different things at that stage. So that's been a real shift.

I've also realized how much teaching often is about the relationship between the manager and the employee versus managing up. So it's made me think a lot about framing that if you are quite early on in your career and most of your day spent reporting to other people, you're looking for very different things at that stage. So that's been a real shift.

And then the other thing I have to remind myself all the time is how to take people on a journey with you. And that's, This becomes harder and harder. It's a strange thing to say. The more fluent you become in a subject, it's like being fluent in a language and having to go back to like, hello and how are you?

And then the other thing I have to remind myself all the time is how to take people on a journey with you. And that's, This becomes harder and harder. It's a strange thing to say. The more fluent you become in a subject, it's like being fluent in a language and having to go back to like, hello and how are you?

And then the other thing I have to remind myself all the time is how to take people on a journey with you. And that's, This becomes harder and harder. It's a strange thing to say. The more fluent you become in a subject, it's like being fluent in a language and having to go back to like, hello and how are you?

And really making sure people have got the foundations of things they can move along with you. It might sound like a jukebox to you and really simple, but you have to start with those building blocks still.