Rachel Houlihan

He makes it sound pretty easy.

He makes it sound pretty easy.

And all of it is run out of the company headquarters in Toronto, which from the outside looks like any small storefront in any nondescript grey two-storey building in pretty much any city in the world.

And all of it is run out of the company headquarters in Toronto, which from the outside looks like any small storefront in any nondescript grey two-storey building in pretty much any city in the world.

Sika Reshot started at Acumetrix the same year as Sam.

Sika Reshot started at Acumetrix the same year as Sam.

We're sitting in Sika's basically empty apartment. She's a steadfast minimalist, which is really at odds with her appearance. Sika's almost six feet tall and wears gigantic cat eye glasses.

We're sitting in Sika's basically empty apartment. She's a steadfast minimalist, which is really at odds with her appearance. Sika's almost six feet tall and wears gigantic cat eye glasses.

She waves her hand with its long, bright red sparkly fingernails dismissively. It's your nails. They're very long. In 2018, Sika found herself living in Toronto after a very short marriage to a Canadian fell apart. She didn't know a soul here. She urgently needed a place to live and money. Quick money, yeah. She finds the Acumetrix job posting on Craigslist.

She waves her hand with its long, bright red sparkly fingernails dismissively. It's your nails. They're very long. In 2018, Sika found herself living in Toronto after a very short marriage to a Canadian fell apart. She didn't know a soul here. She urgently needed a place to live and money. Quick money, yeah. She finds the Acumetrix job posting on Craigslist.

And the first time she meets Harvey, she's brought straight into his office.

And the first time she meets Harvey, she's brought straight into his office.

Like Sam, Sika is hired on the spot to work the phones. She's trained by the main secretary, who tells her Harvey will be watching and listening to everything she does. There are two rules at the office. The first, always answer the phones.

Like Sam, Sika is hired on the spot to work the phones. She's trained by the main secretary, who tells her Harvey will be watching and listening to everything she does. There are two rules at the office. The first, always answer the phones.

Sika works nights, and the company kept careful count of how many prenatal kits she'd sell each shift. The test is among the most expensive the company sells, at around $800 each. The second rule, once you're on the phone, stick to the script. So the secretary tells Sika.

Sika works nights, and the company kept careful count of how many prenatal kits she'd sell each shift. The test is among the most expensive the company sells, at around $800 each. The second rule, once you're on the phone, stick to the script. So the secretary tells Sika.

It takes a few goes, but Sika does well. Harvey never yells at her, even when she goes off script trying to be kind to nervous callers with questions about paternity tests.

It takes a few goes, but Sika does well. Harvey never yells at her, even when she goes off script trying to be kind to nervous callers with questions about paternity tests.

Sam is also following the script, but she's starting to have a lot of questions about why they need this information from their customers.

Sam is also following the script, but she's starting to have a lot of questions about why they need this information from their customers.