Ray Rothrock
👤 SpeakerAppearances Over Time
Podcast Appearances
So churn's 10%.
It's pretty good.
Revenue.
Revenue.
Okay.
Logo...
We did.
We did.
Never mind.
Yeah.
Well, look, the company had taken on some customers that it really had no business taking on.
They were too small.
They didn't have the internal resources on the product properly.
And so they weren't getting the value out of it.
And when we went to call for those renewals, I said, we don't understand why we need to renew because we're not getting anything out of that.
Okay, fine.
It was one way to cut down our burden, our support burden on these companies that really – they were sold something that was too complicated for them, honestly.
So we've done a lot of rationalization, and so I'd have to – I haven't done the logo churn lately.
practically zero.
In fact, we're net growing again on logos.