Raymond Kooner
speaker
93 appearances
1 recordings
1 series
first heard Feb 2025
last heard Feb 2025
Raymond Kooner’s voice in public audio — every appearance, attributed to the second.
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Appearances
It's a good market for those, but I don't like to be too dependent on one source of patient, if that makes sense. I don't want to be too heavy on those auto accident cases in the location.
This is our Google data. Yeah, so this is from Google AdWords.
I don't think I am. I work with a third-party company on this, and I basically go off their recommendations. I personally would love to spend more, obviously, on this because they're returning so high. And these people are in immediate need of help, so they're much easier. Our case acceptance goes up much higher with these patients. High intent, yeah. Yeah.
The sales process, yeah. So we have a two-day process, right? So day one, patient comes in, we do a consultation, we take x-rays, we'll do an exam.
Yeah, so Google, they will call directly into our, we have a centralized call center that we have. So the call in.
Click to call or click to schedule on our web page. Do you know what the split is? Is a lot of it call or is like? I'm just curious. Yeah, I don't know the answer to that. OK, no worries. That's a good question.
They don't, but that's the thing I'm thinking of adding in so we can get on top of that.
So then they schedule them the next available time. We try to get them in same day or next day, right away.
Yeah, no, they just schedule. They can schedule online and then they can make, they can confirm.
Yeah, we just take them.
I try to reduce as much friction as possible.
Exactly, yeah.
Yeah, so we do three text messages, and then we do a phone call. If they don't respond to a text message, we do a phone call the night before. To confirm. And then we'll do another one two hours before their appointment.
We don't pull them off the calendar, but we kind of expect them not to. Just like double book, kind of? Yeah, exactly. OK.
Now what? They come in for their appointment. We'll do a consultation. So we have a patient coordinator that gets the preliminary data. Okay, so it's like an assessment? Yep.
Kind of like half your closure framework. Okay. So they'll do the first half of that on there. And then we'll take x-rays. We'll do an exam. And then we'll tell the patient that, hey, we need to process these films or these x-rays. And then we need to get you back in tomorrow so we can go over the results of the x-ray. Okay. Yeah, that's realizing people. Yeah, that's us. Okay.
And then, so then we'll release them for, we'll still do treatment that day. We'll do a light treatment and then we'll have them come back the next day. And by then we'll have everything verified and then we'll have a customized plan for them. And then we'll present the financial. Interesting. Yeah.
Yeah, so they'll still pay. Usually they'll have a copay. So that's why we have to verify all that information, right? So it gets complicated with the insurance. If it was just cash, it would be so easy. But because the insurance is there, we have to verify if they have coverage, and then we'll charge them a copay. And it's different for every single person.
But our cash fee for that would be like $99, for example. OK. OK.
got it what's the uh you said you're running 23 margins what's the what are the what's the best facility run what's the worst facility run margins wise the best facility run right now i would say is kent um right out of these ones six go back one or two there should be six on there yeah okay so we got us all in there so our two lower lowest performing are auburn and federal way all right um our two top performers right now are kent and everett and in the middle are capitol hill and bellevue
Showing 21–40 of 93 · page 2 of 5
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