Reid Hoffman

I think the critical process is a good thing for saying, how do we steer through the transition? Where do I predict will be the first major replacement areas is actually customer service. Because any place where we're trying to get the human being to just be on script, yeah, I can do the script better.

Rather than, well, we've outsourced the job to some Philippine or Indian or other worker who is just following a script. Can't actually pull a lever. It's this enormously irritating experience, which, by the way, since it's a cost center, we all have experiences. You get on the phone and you're waiting and you're waiting. Now, customer service is like, I'm here right away. Yeah.

Rather than, well, we've outsourced the job to some Philippine or Indian or other worker who is just following a script. Can't actually pull a lever. It's this enormously irritating experience, which, by the way, since it's a cost center, we all have experiences. You get on the phone and you're waiting and you're waiting. Now, customer service is like, I'm here right away. Yeah.

Rather than, well, we've outsourced the job to some Philippine or Indian or other worker who is just following a script. Can't actually pull a lever. It's this enormously irritating experience, which, by the way, since it's a cost center, we all have experiences. You get on the phone and you're waiting and you're waiting. Now, customer service is like, I'm here right away. Yeah.

And what's more, I'm much better than those previous scripts because I've got this dynamic kind of AI process. The AI is trained to be much more compassionate, empathetic, patient. It's never triggered by your tone. Yes, exactly. Where you're like, fuck you, I'm so pissed off. This is my 10th call. Yeah. And I'm like, I'm really sorry about that. And I understand it's difficult.

And what's more, I'm much better than those previous scripts because I've got this dynamic kind of AI process. The AI is trained to be much more compassionate, empathetic, patient. It's never triggered by your tone. Yes, exactly. Where you're like, fuck you, I'm so pissed off. This is my 10th call. Yeah. And I'm like, I'm really sorry about that. And I understand it's difficult.

And what's more, I'm much better than those previous scripts because I've got this dynamic kind of AI process. The AI is trained to be much more compassionate, empathetic, patient. It's never triggered by your tone. Yes, exactly. Where you're like, fuck you, I'm so pissed off. This is my 10th call. Yeah. And I'm like, I'm really sorry about that. And I understand it's difficult.

Those are some of the areas where I think you'll see some of the jobs transitioning. We have a little bit last year and we'll see more next year and the year after. You say, oh, well, there'll be no customer service people anymore. No, no, but the customer service job will now be different, which is I'm reviewing how the experience with the agents worked.

Those are some of the areas where I think you'll see some of the jobs transitioning. We have a little bit last year and we'll see more next year and the year after. You say, oh, well, there'll be no customer service people anymore. No, no, but the customer service job will now be different, which is I'm reviewing how the experience with the agents worked.

Those are some of the areas where I think you'll see some of the jobs transitioning. We have a little bit last year and we'll see more next year and the year after. You say, oh, well, there'll be no customer service people anymore. No, no, but the customer service job will now be different, which is I'm reviewing how the experience with the agents worked.

And I went, I have an idea about how we could make this a lot better. What if, for example, the agent started with a, hey, obviously you're calling me because something was difficult. I'm really sorry to hear about that. And then let me end with, here's a little thing that might make your day more delightful.

And I went, I have an idea about how we could make this a lot better. What if, for example, the agent started with a, hey, obviously you're calling me because something was difficult. I'm really sorry to hear about that. And then let me end with, here's a little thing that might make your day more delightful.

And I went, I have an idea about how we could make this a lot better. What if, for example, the agent started with a, hey, obviously you're calling me because something was difficult. I'm really sorry to hear about that. And then let me end with, here's a little thing that might make your day more delightful.

Yeah. we have very natural reasons to try to enable employment. A, we want it as a society, much healthier society. But B, if I can figure out a tool that helps enable employment, then a bunch of people are going to want to use it to enable employment. One of the parallels I frequently use is Airbnb.

Yeah. we have very natural reasons to try to enable employment. A, we want it as a society, much healthier society. But B, if I can figure out a tool that helps enable employment, then a bunch of people are going to want to use it to enable employment. One of the parallels I frequently use is Airbnb.

Yeah. we have very natural reasons to try to enable employment. A, we want it as a society, much healthier society. But B, if I can figure out a tool that helps enable employment, then a bunch of people are going to want to use it to enable employment. One of the parallels I frequently use is Airbnb.

One of the reasons I led this series in Airbnb is if you can enable a bunch of people to creating new ways of traveling, new ways of staying in places, new ways of experiencing locations, that's a really good thing. Does it transform some of the hotel experience? Sure. Does it eliminate hotels? Absolutely.

One of the reasons I led this series in Airbnb is if you can enable a bunch of people to creating new ways of traveling, new ways of staying in places, new ways of experiencing locations, that's a really good thing. Does it transform some of the hotel experience? Sure. Does it eliminate hotels? Absolutely.

One of the reasons I led this series in Airbnb is if you can enable a bunch of people to creating new ways of traveling, new ways of staying in places, new ways of experiencing locations, that's a really good thing. Does it transform some of the hotel experience? Sure. Does it eliminate hotels? Absolutely.

Absolutely not, because there's still reasons at different times you want hotels, but it enables a bunch of micro entrepreneurship. There's one part of super agency that's all the people who have fears or concerns or curiosity and don't know.