Resa Lewiss MD

do people have the money to pay for this education these resources do they go home and do they have what is called the second shift where they take care of children or elderly parents or pets trying to make no assumptions so we wanted to write an efficient read that would give people access to that learning there are so many chapters in your book we won't have time to go deep into all of them

do people have the money to pay for this education these resources do they go home and do they have what is called the second shift where they take care of children or elderly parents or pets trying to make no assumptions so we wanted to write an efficient read that would give people access to that learning there are so many chapters in your book we won't have time to go deep into all of them

So as you point out, we wrote a chapter called Microskills for Polished Communication. And audience members may say, gosh, what did they possibly write? And I will highlight, as you asked, a few. And truly, all of them are helpful. And when we've had readers who are mid-career and late-career,

So as you point out, we wrote a chapter called Microskills for Polished Communication. And audience members may say, gosh, what did they possibly write? And I will highlight, as you asked, a few. And truly, all of them are helpful. And when we've had readers who are mid-career and late-career,

They said, oh, I didn't think I was going to learn anything from this book, but they really point to the Polish communication chapter as where they really learned specifically with email. So I'll start with email. We all think we know how to email because literally we've been doing it for years. It's a part of every industry.

They said, oh, I didn't think I was going to learn anything from this book, but they really point to the Polish communication chapter as where they really learned specifically with email. So I'll start with email. We all think we know how to email because literally we've been doing it for years. It's a part of every industry.

And you've noted and this has been published on that younger generations don't like email. However, many people feel that email is not going away anytime soon. So we specifically talk about writing emails that people actually read because people decide whether or not to read an email within 10 seconds.

And you've noted and this has been published on that younger generations don't like email. However, many people feel that email is not going away anytime soon. So we specifically talk about writing emails that people actually read because people decide whether or not to read an email within 10 seconds.

And if it's a long email that's chunky and just like long paragraphs, they're less likely to read it. So we give specific advice on creating a title that you're actually telling what the email is about in the title of the email. So we go into the use of tools, the two line, the CC line, which stands for carbon copy, and a favorite is the BC, the blind carbon copy.

And if it's a long email that's chunky and just like long paragraphs, they're less likely to read it. So we give specific advice on creating a title that you're actually telling what the email is about in the title of the email. So we go into the use of tools, the two line, the CC line, which stands for carbon copy, and a favorite is the BC, the blind carbon copy.

And a lot of us either avoid it because we're not sure what to do with it, or we've been taught, unfortunately, to use it in a malevolent manner. In other words, to...

And a lot of us either avoid it because we're not sure what to do with it, or we've been taught, unfortunately, to use it in a malevolent manner. In other words, to...

get someone trouble to create a paper trail and we basically really feel that the bcc should not be used nefariously that the bcc can work towards having positive communication and actually creating health for yourself so for example say i have to keep track of a communication and i want to make sure i follow up a week from when I send it.

get someone trouble to create a paper trail and we basically really feel that the bcc should not be used nefariously that the bcc can work towards having positive communication and actually creating health for yourself so for example say i have to keep track of a communication and i want to make sure i follow up a week from when I send it.

When I send, for example, I send an email to you and I want to make sure I follow up, then I can BCC myself and then a copy of that email will go right to the top of my inbox when I send my email to you. That's one example. Another example is say we're at the same company and someone in our department gets a promotion.

When I send, for example, I send an email to you and I want to make sure I follow up, then I can BCC myself and then a copy of that email will go right to the top of my inbox when I send my email to you. That's one example. Another example is say we're at the same company and someone in our department gets a promotion.

if you put the whole email list to the department congratulations vince got a promotion then everybody is going to want to respond congratulations congratulations next thing you know we have 50 to 100 emails that everybody's getting to their inbox which isn't really necessary so what i can do is say i'm making the announcement of your promotion i can put you

if you put the whole email list to the department congratulations vince got a promotion then everybody is going to want to respond congratulations congratulations next thing you know we have 50 to 100 emails that everybody's getting to their inbox which isn't really necessary so what i can do is say i'm making the announcement of your promotion i can put you

in the two line and the email list of our department in the BCC. And I can say, everybody congratulate Vince. She got promoted. And then all the congratulations go back to you and me. And so you can see all the colleagues that are congratulating you, but all those colleagues don't get the 50 to 100 emails. There's just the final way, and this is something that relates to you and to me.

in the two line and the email list of our department in the BCC. And I can say, everybody congratulate Vince. She got promoted. And then all the congratulations go back to you and me. And so you can see all the colleagues that are congratulating you, but all those colleagues don't get the 50 to 100 emails. There's just the final way, and this is something that relates to you and to me.