Richard White

The enterprise, as you know, they need a ton of features that smaller companies do not.

I think it's easy to sometimes convince yourself, if I add this one feature, we'll be enterprise-ready.

And it's like, no, no, no.

There's 50 other things after you add that one thing.

So we've done a really good, I'm really proud of our discipline on this, like not chasing those big deals, but consistently getting better and better about servicing large companies every week.

Interesting.

Yeah.

So a quick story on my journey, like, so my background is computer science.

I was an engineer by trade.

Early in my career, I kind of said, Hey, okay, coder, but I'm actually a better designer.

And I actually found a way to kind of like push myself onto a team that happened to be in the first batch of Y Combinator, which at the time didn't mean anything now, obviously means.

And so I worked with Justin Kahn and Emmett Shear who went on to do Twitch on this thing that was basically a Google calendar for Google calendar and.

One of our big challenges there was like gathering customer feedback at scale.

Pico started in the same room as Reddit.

So user voice, you could think of as really as Reddit for customer feedback.

And so we were trying to use crowdsourcing basically to like organize feedback at scale.

And it was a fun business.

It was like, you know, I call it my finishing school for startups because I was there for about 12 years.

It started off as like a PLG company before we, you know, called things PLG.

It ended up as like an enterprise business that we were selling to like Yahoo and Microsoft and Netflix and Meta and stuff like that.