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RJ Friedlander

๐Ÿ‘ค Speaker
199 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1580 Why ReviewPro CEO Sold 80% For $28M in 2016 and How He Grew to $15M in ARR Today

Why?

SaaS Interviews with CEOs, Startups, Founders
1580 Why ReviewPro CEO Sold 80% For $28M in 2016 and How He Grew to $15M in ARR Today

No, because I don't have the data exactly where it is.

SaaS Interviews with CEOs, Startups, Founders
1580 Why ReviewPro CEO Sold 80% For $28M in 2016 and How He Grew to $15M in ARR Today

Because what happens is...

SaaS Interviews with CEOs, Startups, Founders
1580 Why ReviewPro CEO Sold 80% For $28M in 2016 and How He Grew to $15M in ARR Today

are the way that we are.

SaaS Interviews with CEOs, Startups, Founders
1580 Why ReviewPro CEO Sold 80% For $28M in 2016 and How He Grew to $15M in ARR Today

And we don't really work on a cohort analyzing, analyzing monthly cohorts.

SaaS Interviews with CEOs, Startups, Founders
1580 Why ReviewPro CEO Sold 80% For $28M in 2016 and How He Grew to $15M in ARR Today

What we do is we look at brands.

SaaS Interviews with CEOs, Startups, Founders
1580 Why ReviewPro CEO Sold 80% For $28M in 2016 and How He Grew to $15M in ARR Today

We look at oftentimes what happens is brands will acquire other brands.

SaaS Interviews with CEOs, Startups, Founders
1580 Why ReviewPro CEO Sold 80% For $28M in 2016 and How He Grew to $15M in ARR Today

Um, you know, they'll retract.

SaaS Interviews with CEOs, Startups, Founders
1580 Why ReviewPro CEO Sold 80% For $28M in 2016 and How He Grew to $15M in ARR Today

So a hotel brand, especially the medium and, and even more so the large ones have a lot of inflow and outflow.

SaaS Interviews with CEOs, Startups, Founders
1580 Why ReviewPro CEO Sold 80% For $28M in 2016 and How He Grew to $15M in ARR Today

And so what we measure first and foremost is our client retention.

SaaS Interviews with CEOs, Startups, Founders
1580 Why ReviewPro CEO Sold 80% For $28M in 2016 and How He Grew to $15M in ARR Today

So on a brand level,

SaaS Interviews with CEOs, Startups, Founders
1580 Why ReviewPro CEO Sold 80% For $28M in 2016 and How He Grew to $15M in ARR Today

And then what we look to do is look to grow our products, sell additional products to existing clients, and then also obviously add new brands.

SaaS Interviews with CEOs, Startups, Founders
1580 Why ReviewPro CEO Sold 80% For $28M in 2016 and How He Grew to $15M in ARR Today

So your question, you know, we have, I would say detailed comprehensive metrics, but we don't measure the business exactly how you explained.

SaaS Interviews with CEOs, Startups, Founders
1580 Why ReviewPro CEO Sold 80% For $28M in 2016 and How He Grew to $15M in ARR Today

Yeah, exactly.

SaaS Interviews with CEOs, Startups, Founders
1580 Why ReviewPro CEO Sold 80% For $28M in 2016 and How He Grew to $15M in ARR Today

So, I mean, in our KPIs, what we measure is, first of all, every month, obviously, we're tracking monthly, which is new MRR and which is renewal MRR.

SaaS Interviews with CEOs, Startups, Founders
1580 Why ReviewPro CEO Sold 80% For $28M in 2016 and How He Grew to $15M in ARR Today

Within the details of the KPIs, we're looking at if we acquire in new MRR, we have targets and goals for the average number of new products.

SaaS Interviews with CEOs, Startups, Founders
1580 Why ReviewPro CEO Sold 80% For $28M in 2016 and How He Grew to $15M in ARR Today

We have goals for upselling.

SaaS Interviews with CEOs, Startups, Founders
1580 Why ReviewPro CEO Sold 80% For $28M in 2016 and How He Grew to $15M in ARR Today

So,

SaaS Interviews with CEOs, Startups, Founders
1580 Why ReviewPro CEO Sold 80% For $28M in 2016 and How He Grew to $15M in ARR Today

In our KPIs, we're tracking all of that.

SaaS Interviews with CEOs, Startups, Founders
1580 Why ReviewPro CEO Sold 80% For $28M in 2016 and How He Grew to $15M in ARR Today

And then our chief revenue officer, when he's managing his team and working with our sales directors and our sales managers around the world, what they're looking is to identify where there's shortfalls in each of those metrics.