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Rob Fuggetta

๐Ÿ‘ค Speaker
246 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

Yeah.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

Fantastic group of guys.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

Uh, great investors.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

They kept their powder dry during the, um, difficult period.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

Uh, let me just, uh,

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

uh, turn off my notifications so we don't get those, uh, annoying little pings in the background.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

Um, so we, uh, yeah, so we, we kind of dated to the, to that start, but Zuberance, the inspiration of Zuberance really came from Apple where I worked as a marketing consultant for 10 years, uh, on the ground at Apple every day, uh, heading up word of mouth marketing programs.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

And after leaving Apple and having a couple of CMO jobs, uh,

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

Um, you know, I looked around in the marketplace, there wasn't anything like Zubrin's out there at that time.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

So that was the inspiration.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

It actually grew from my, my real experiences at Apple and evangelism, evangelism, customer evangelism, and word of mouth.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

Yeah, I mean, it was it was very much about building relationships with people like Walt and others.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

And it was about I mean, I went on many, many press tours with Apple product executives, taking them to Boston and to New York and elsewhere to meet with the members of the press and other influencers.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

But also, you know, we were working and Apple is a brand of sort of the poster child for advocacy.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

A lot of advocacy for Apple occurs organically.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

But we still had a need, for example, when we launched a new product to find customers, whether it was in higher education or in the graphic arts space, to find real customers who would advocate for Apple.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

And so we were doing that, but we were doing it in a very manual way.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

Oh, we've served over 250 brands worldwide.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

No, I mean, some of the work that we do is campaign based.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

We do some campaign work.