Rob Walling

Back in the day, yep.

Back in the day, yep.

If I'm doing a full-time, you know, W2 employee hire, we go through Dynamite Jobs remote first recruiting just because finding full-time people is so time-consuming. But if we're hiring part-time, we tend, we being MicroConf, TinySeed, and even, you know, Drip back in the day, we tended to go to Upwork. And just, we had a process, so we filter ruthlessly. And we have a pretty good hit rate.

If I'm doing a full-time, you know, W2 employee hire, we go through Dynamite Jobs remote first recruiting just because finding full-time people is so time-consuming. But if we're hiring part-time, we tend, we being MicroConf, TinySeed, and even, you know, Drip back in the day, we tended to go to Upwork. And just, we had a process, so we filter ruthlessly. And we have a pretty good hit rate.

Depends on the role. But, you know, I've had to hire, we've had to hire a lot of part-timers, freelancers in the past few years. And I think that's the big, probably my advice for Ryan echoes yours. Customer support, customer success. Well, if you have a low-touch funnel where everyone's just self-sign up, I think it's customer support. It's email and live chat usually.

Depends on the role. But, you know, I've had to hire, we've had to hire a lot of part-timers, freelancers in the past few years. And I think that's the big, probably my advice for Ryan echoes yours. Customer support, customer success. Well, if you have a low-touch funnel where everyone's just self-sign up, I think it's customer support. It's email and live chat usually.

If you have a higher-touch funnel, I think a VA or an EA or even customer success for onboarding, if that's taking a lot of your time. Obviously, you have to hire part-time at $2,000 a month. But I've done this over and over and over. I've hired a lot of part-time people and eventually if they're good, I just move them to full-time.

If you have a higher-touch funnel, I think a VA or an EA or even customer success for onboarding, if that's taking a lot of your time. Obviously, you have to hire part-time at $2,000 a month. But I've done this over and over and over. I've hired a lot of part-time people and eventually if they're good, I just move them to full-time.

I hired a book project manager, which I think of that specialization of that role, right? When I was launching the SaaS playbook of like, there's so many specialized things you need to know. And I went on Upwork and I said, project manager, Bonus if you have experience in the publishing industry. And I happened to find someone in South America. She's amazing.

I hired a book project manager, which I think of that specialization of that role, right? When I was launching the SaaS playbook of like, there's so many specialized things you need to know. And I went on Upwork and I said, project manager, Bonus if you have experience in the publishing industry. And I happened to find someone in South America. She's amazing.

And she totally rocked the launch of SAS Playbook. And then Sherry hired her as her chief of staff. So she now works full time for Sherry. You know what I mean? It's just these things. If you find good people, you keep them around. Like the editor of this podcast, I believe, has been editing it for 10 years.

And she totally rocked the launch of SAS Playbook. And then Sherry hired her as her chief of staff. So she now works full time for Sherry. You know what I mean? It's just these things. If you find good people, you keep them around. Like the editor of this podcast, I believe, has been editing it for 10 years.

andy who did email and live chat support for us at drip worked the full he probably worked there he was started as a part-timer doing five ten hours a week he was through the whole exit and was with drip for six seven years then he worked for squadcast a tiny seed company for five or six years and now he's working for another tiny seed company you know it's like they stay in there because he's so good he's so good like anytime i'm like if you look for a job reach out to me because like i want to place you with like a company that i trust right

andy who did email and live chat support for us at drip worked the full he probably worked there he was started as a part-timer doing five ten hours a week he was through the whole exit and was with drip for six seven years then he worked for squadcast a tiny seed company for five or six years and now he's working for another tiny seed company you know it's like they stay in there because he's so good he's so good like anytime i'm like if you look for a job reach out to me because like i want to place you with like a company that i trust right

So I think that's part of it too is like your first freelance hire is always like, you don't have the experience and you don't have any type of network. But once you start finding good freelancers, it's almost like keep them in your orbit because you may need them over your career.

So I think that's part of it too is like your first freelance hire is always like, you don't have the experience and you don't have any type of network. But once you start finding good freelancers, it's almost like keep them in your orbit because you may need them over your career.

Oh, for sure.

Oh, for sure.

bargain basement right yeah totally the other thing that i look for too when i'm hiring someone like this is usually it's for a focused task or role like we've said customer service but once i get to know them if they're good i'll say hey what else do you do what else do you dabble in and And you'll often find it's like, well, I do web design on the side.

bargain basement right yeah totally the other thing that i look for too when i'm hiring someone like this is usually it's for a focused task or role like we've said customer service but once i get to know them if they're good i'll say hey what else do you do what else do you dabble in and And you'll often find it's like, well, I do web design on the side.