Robert Glazer

I think I just looked like 140 countries now, people reading it every week.

Because in a professional service business, your product is people, your customers are people, your partner are people.

No one ever calls me and tells me a machine is broken, a widget didn't come in otherwise.

So I do feel like a professional psychologist in some ways.

It's always a human issue.

So that side of it was super helpful.

And obviously, the business kind of fundamental and basic and management accounting is helpful.

But particularly in where I landed up in professional services, it just worked out perfectly.

You know, Steve Jobs had this quote about the dots connecting and only in reverse.

So I went to school, super competitive business school.

I didn't get into the business school initially.

You can't really transfer, but I wanted to take advantage of it.

And so I ended up creating my own major, focusing on the sort of team human behavior side and then the business fundamental stuff.

It is interesting.

And we spend a lot of time on people and capacity and helping people build and develop leadership and really passionate about that.

This may resonate with you deeply, but having now run professional services firm for over 20 years, all the business fundamental stuff is so... I could have been a psychologist and it would have been the sort of same background.

And when you really get into it with people, it's a lot of personal things that are holding them back and things that they carry with them and things that have nothing to do with the workplace.

And the more that you have these discussions and kind of authentic and vulnerable with people, you see a lot of those same patterns.

Because in a professional service business, your product is people, your customers are people, your partner are people.

No one ever calls me and tells me a machine is broken, a widget didn't come in otherwise.