Robert Glazer

So

I feel like at this point, I almost have a psychology degree.

How people work and react in teams and personality types and all of that stuff in communication styles.

So I do feel like a professional psychologist in some ways.

It's always a human issue.

That's all the stuff that shows up day to day and in the workplace in leading and management.

So that side of it was super helpful.

And obviously, the business kind of fundamental and basic and management accounting is helpful.

But particularly in where I landed up in professional services, it just worked out perfectly.

There's a short and a long definition.

Capacity building is the method which individuals seek, acquire, and develop the skills and ability to perform at a higher level in pursuit of their potential.

It is interesting.

And we spend a lot of time on people and capacity and helping people build and develop leadership and really passionate about that.

That's thrown my long winded.

The short thing is I think this is actually the formula for how we get better.

And when you really get into it with people, it's a lot of personal things that are holding them back and things that they carry with them and things that have nothing to do with the workplace.

And it's not about doing more, it's doing the right thing.

It has four pieces.

And if you can imagine four quadrants of a ball

And the more that you have these discussions and kind of authentic and vulnerable with people, you see a lot of those same patterns.